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Eaton Corporation Field Service Engineer EPMS in London, United Kingdom

Field Service Engineer EPMS

Role is open to candidates based in the south of the UK or near Dublin in Ireland

We are more than just a power management company, we are committed to inclusion, diversity, and sustainability. You will be part of a global team committed to delivering on our brand promise: "Make what matters work" We pride ourselves on building a culture that reflects our shared goals, beliefs, and attitudes.

We are ethical - We are passionate - We are responsible - We are efficient - We are transparent - We are learning. We are EATON!

What you’ll do:

To act as a Senior Field Service Engineer (FSE)within EMEA, mainly working on EPMS/DCIM/SCADA projects in a field. To provide a first-class on-site service to ensure maximum customer satisfaction and loyalty. Responsible for providing field service for customers in the areas of hardware/software installation, startup, maintenance, de-bug and training of EPMS, DCIM and SCADA systems.

Responsibilities

• Provide on-site hardware/software installation and software pre-configuration of Power Management and control systems and next-generation Power Monitoring platforms.

• Work with software configuration engineer on site to implement system integration, installation, start-up, maintenance, de-bugging, pre-configuration, pre-commissioning, FAT. SAT and training.

• Works with and provides troubleshooting and technical support for junior Field Service Representatives as they execute jobs in the field.

• Technical support to other junior engineers. problem-solving the technical issues on site. Support lead engineer with a practical solution and execution plan on site.

• Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites. Assist with procurement and maintenance of PPE for field resources.

• Provide timely, detailed and accurate site reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.

• Work with the lead engineer for training, coaching and team building.

• Provide customers with basic technical support and on-site information via phone or on-site consultation

Qualifications:

Computer science, electrical engineering background, suitable education/qualifications

3-5 years of service experience, with a minimum of 1-2 years of relevant experience, providing field service for engineering projects of complex working scope

Skills:

Familiarity with EPMS/DCIM/ BMS software offerings as well as associated products such as SQL and MS/Linux OS; Networking knowledge and certifications; Virtualization experience (VMware, Hyper-V)

Team work/Communication skills / Customer Focus / Flexibility / Be able to work together with different cultures/ Able to follow instructions

What We Offer To You

  • Competitive compensation and benefits package

  • Challenging projects in dynamic collaborative team

  • We make your aspirations matter – Eaton encourages internal promotion, whenever possible

  • We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

  • We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.

  • We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen.

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