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NTT America Solutions, Inc. Digital Client Manager in London, United Kingdom

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Digital Client Manager is a transactional role that is focused on current clients with the opportunity to engage through programmatic use cases and digital channels to acquire their technology needs​. These employees mine for new sales opportunities within an assigned account list. The Digital Client Manager uses a proactive and systematic approach to working through the assigned account list. This is done by leveraging NTT (Ltd)’s tools and methodologies to understand the client’s implicit and explicit needs.

Working at NTT

Key Roles and Responsibilities:

  • Manage and grow relationships and drive expansion across all solutions (foundational solutions primary) within assigned accounts.

  • Minimize churn and maximize retention in assigned accounts.

  • Drive client satisfaction throughout the entire lifecycle of the clients’ buying process.

  • Generate demand by assisting clients to identify current needs, and then effectively articulate how NTT‘s can add value through our services and solutions.

  • Use NTT’s sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecasts.

  • Present new and additional offerings to clients.

  • Communicate quotes, provide supportive sales documentation and obtain a sales order where there is an opportunity to close a sale.

  • Build relationships with clients and display an interest in and knowledge of the client environment.

  • Identify opportunities for up-selling of solutions and services and display superior telephone etiquette.

  • Identify sales opportunities by managing and growing revenue and expansion across solutions areas in the assigned accounts in segment 4.

  • Comply with and adhere to pre-identified governance and compliance standards as outlined by NTT(Ltd) and escalate identified problems for investigation and resolution.

  • Adhere to Finance standards and procedures to reduce costs and report associated risk.

Knowledge, Skills and Attributes:

  • Sales business acumen - The skills supporting successful selling through organisational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on NTT Ltd.'s business requirements. Developing the skills to understand your client’s business (including commercial and financial aspects) in order to bring value to them from NTT’s portfolio of services.

  • Sales client engagement and management - The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require a detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know your client, building effective and lasting relationships with them, and being seen as a trusted advisor.

  • Sales solution skills - The knowledge of NTT Ltd.'s offerings, client applications, use cases, and market trends and the skill to apply them to the individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link NTT Ltd offerings, including high-value services to a specific client and prospect needs and outcomes.

  • Sales pursuit - The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

Required Experience:

  • Solid experience in a similar role in a similar environment

  • Solid sales and client engagement experience

  • Solid experience negotiating with clients and vendor

  • Solid experience analyzing commercial information

Skills Summary

Consultative Selling, Product Knowledge, Sales Pursuits

What will make you a good fit for the role?

Workplace type :

Hybrid Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

  • Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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