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Job Information

Travelers Insurance Company Change Manager in London, United Kingdom

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Project Management

Target Openings

1

What Is the Opportunity?

Are you a seasoned change management expert with a passion for driving organisational transformation? Ready to make your mark and drive impactful change? Apply now and be part of our journey towards achieving short and long-term business objectives at Travelers Europe!

This position establishes framework and best practices for Travelers Europe to accelerate implementation by facilitating excellence in managing change resulting from business initiatives in support of short and long-term business objectives. This position will create and implement change management strategies and plans that maximise internal and external adoption and usage and minimise resistance and will work to drive faster adoption, high ultimate utilisation and proficiency with the changes that impact employees and clients/brokers. Assessing change management needs by collaboratively working with client(s) to conduct needs analysis. Delivering service to business units by providing resource to lead Business Readiness planning and oversight over readiness deliverables.

This role is eligible for a £2,500 new joiner referral bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

What Will You Do?

  • Develop and apply a structured methodology/framework for change management for Europe. Lead change management activities for some projects whilst driving/coaching/influencing others to do the same elsewhere

  • For some projects, lead the planning and execution of all change management activities pre and post implementation to ensure the internal and external stakeholders are ready for the change when it occurs and rapidly adopt the change following implementation.

  • Apply a change management process and tools to create a strategy to support the adoption of the changes required by a project or initiative.

  • Manages development and approval of Business Readiness Implementation Plan.

  • Develops pilot strategy and influences development of release plan/schedule.

  • Ensures the appropriate resources are engaged to ensure the development of new processes as a result of functionality.

  • Consult and coach project teams and managers. Monitor their progress and the success in their plans

  • Integrate change management activities into project plan.

  • Support and engage senior leaders.

  • Create actionable deliverables for all plans.

  • Assess the change impact:

  • Ensures there is a process for collecting and communicating field issues /impacts to the project team(s).

  • Manages pilot coordination, planning and, delivery of results of pilot – ensuring proper communication summarising and compiling to stakeholder groups.

  • Identify, analyse and prepare risk mitigation tactics.

  • Identify and manage anticipated resistance.

  • Complete change management assessments.

  • Evaluate and ensure user readiness

  • Define and measure success metrics and monitor change progress.

  • Support communication efforts:

  • Raises awareness of new technology and/or business initiatives coming to end users to broad audiences.

  • Support the design, development, delivery and management of communications.

  • Supports overall program communication and marketing to the field (internal and Brokers).

  • Ensure communication plans are in place to reach targeted audiences in a timely manner.

  • Assists in communicating project rollout timelines, new or changed functionality, etc. to the field and activities that require reinforcement from the readiness and change management perspective.

  • Participates in ensuring the development of the baseline communication materials to articulate functionality being delivered.

  • Manages field coordination to support implementation through relationships with business units’ operations and underwriting groups.

  • Support training efforts:

  • Provide input, document requirements and support the design and delivery of training programs.

  • Assists in identifying and planning training requirements (or identification of SME) for the impacted groups based on TIA.

  • Ensures training schedules and deliverables are on track and will work to ensure engagement from teams (supporting the TIA).

  • Provides direction and planning input to support training delivery based on overall readiness plan and objectives ensuring the intersection and coordination.

  • Perform other duties as assigned.

What Will Our Ideal Candidate Have?

  • Thorough knowledge of change management principles, methodologies and tools.

  • General knowledge of insurance products.

  • Thorough knowledge of insurance delivery systems and processes.

  • Thorough knowledge of business practices and management principles.

  • Thorough knowledge of work flow distribution and control processes.

  • Thorough knowledge of broker/insurance company relationships.

  • General knowledge of competitors and the insurance market.

  • Intermediate knowledge of how people go through a change and the change process.

  • Ability to clearly articulate messages to a variety of audiences.

  • Ability to establish and maintain strong relationships.

  • Ability to influence others and move toward a common vision or goal.

  • Flexible, adaptable and resilient; able to work in ambiguous situations

  • Intermediate selling skills; forecasting and planning skills.

  • Intermediate coaching and counselling skills.

  • Team player and able to work collaboratively with others.

  • Good business acumen and understanding of organizational issues and challenges.

  • Experience with organizational change efforts.

  • Change management certification preferred.

What is a Must Have?

  • Previous experience of progressive insurance experience leading change activities, including leading and managing projects.

What Is in It for You?

  • Private Medical Insuran ce: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction.

  • Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution.

  • Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year.

  • Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs.

  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .

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