Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Fujitsu Service Process Lead - Problem Management in Lodz, Poland

Why to #ShapeYourWorld with Fujitsu?

Want to work with teams who achieve together and with technology that is shaping the way the world learns and lives? Come and #ShapeYourWorld at Fujitsu! We are the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. We use our experience and the power of ICT to shape the future of the global society together with our customers. We're looking for a Service Process Lead. Read the job description, leave your CV, and grow as an expert with us!

Your responsibilities

  • Identifying and mitigating risks related to problem process

  • Reviewing the process for efficiency and effectiveness, and making recommendations for improvements

  • Cooperation with accounts and customers to provide stable, high-quality service

  • Conducting meetings with accounts, customers and vendors and preparing meeting minutes

  • Active participation in onboarding new customers and adjusting process documentation

  • Cooperation with other ITIL processes

  • Leading investigation on the problem root cause (coordinating the work of specialists’ teams)

  • Finding opportunities for proactive problem solving

  • Managing of small team (up to 4 people)

  • Control workload and resource utilization in all accounts within your process area.

  • Being a SPOC for team members in problem mgmt process and HR related matters

  • Running quarterly employee performance review

  • Keeping the team in cooperative atmosphere

  • Creating monthly schedules and controlling overtime hours for team members

  • Training and mentoring team members

  • Act as a role model in area of transparency of day-to-day communication

  • Ensuring HR related activities are done with no delay and in line with company rules and labour law principles (such as mandatory trainings, medical-check, overtime)

  • Assuring service support continuity by having enough backups, proper project assignment and efficient succession planning in place.

Our requirements

  • Problem Management experience,

  • Knowledge of ITIL Service Management framework

  • ITIL related job experience

  • Good written and verbal communication skills in English

  • MS Office Skills

  • Basic knowledge of Labour Law

  • Organizational skills

  • Team management and leadership skills

  • Customer focus mind-set

  • Team player attitude

  • Ability to provide constructive feedback

Nice to have

  • ITIL v4 Foundation Certificate

  • Experience in shared environment (multiclient)

  • Another language will be an asset

We are offering :

  • MyBenefit platform

  • Private medical healthcare

  • Sport cards

  • Lunch benefits and discounts

  • Group insurance

  • Glasses refund

  • Awards

  • Holiday allowance „Wczasy pod gruszą”

  • Virtual Trainers Team

  • SABA – free of any charge learning platform with e-learning, e-books, courses, and educational materials

  • Introduce a friend

  • 2 happy hours per month

Requisition ID : 13350

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