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Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Job Information

CBRE Help Desk Operative/Administration in Ljubljana Ljubljana, Slovenia

Help Desk Operative/Administration

Job ID

163887

Posted

26-Apr-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative

Location(s)

Ljubljana '- Ljubljana - Slovenia

The purpose of the role is:

  • Receiving service requests from customers, suppliers and management

  • General Administrative Support of CBRE GWS maintenance and project team

Daily operational tasks

Customer Service

  • In cooperation with the Property Service Coordinator (PSC), continuous updating and maintenance of the "e helpdesk" and the FMP system and the annual maintenance program

  • Entering service request into the E-helpdesk and FMP together with work orders and invoices

  • Exploring the potential to increase cost efficiency, providing information to PSC

  • Monitor work orders, prioritize tasks

  • As an active member of the Facility Management Group, ensuring optimal operations and customer satisfaction

  • Timely transfer of emergency tasks to the appropriate management level, if necessary

  • Ensure accuracy of work orders entered into FMP. Send documents, including schedules, work orders, material orders, and worksheets

  • Telephone connection with the fuel station network, suppliers, management monitoring daily tasks

Project administration

  • General support for the daily work of the project team

  • Under the direction of the project manager, performing the administrative subtasks of the current investment project

  • Work Order, Purchase Order management, cost monitoring, reporting

  • Management of project documents, filing of invoices

  • Other administrative tasks to support projects

  • Keeping contact with service providers and subcontractors related to projects

Other Tasks

  • Coordination:

  • Track work orders and deadlines FMP

  • Operating activities such as closing work orders, status, monitoring warranty periods, following mandatory reviews, reviewing downtime

  • Keeps FMP database up to date for stations/equipment.

Communication

  • Answers calls and informing the site operator about the status of the work until it is completed

Performance Management

  • Preparation of reports, analysis: overdue work, accident damages, complaints, customer satisfaction, etc.

Skills, experience, education, personal characteristics required:

  • Customer focused, highly motivated, proactive and show great initiative to keep the office running smoothly.

  • Demonstrates and encourages ownership of service and proactive behaviours in self and team.

  • Consistently delivers exceptional customer experiences, building on flawless fundamentals. Engages in self development and seeks service improvements always putting safety first. Embraces change initiatives in close collaboration with team members.

  • Good People Management skills, prioritises team workload, whilst encouraging team development

  • At least 1 year in a similar position

  • Minimum High school diploma

  • Fluency in written and spoken English language, native skill in Slovenian

  • Strong interpersonal, written and verbal communication skills

  • Very good PC knowledge in MS Office

  • Basic financial awareness

  • Maintains calm and a positive attitude under stressful circumstances

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

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