Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Job Information

Arkansas Government Job COMPUTER SUPPORT MANAGER in Little Rock, Arkansas

COMPUTER SUPPORT MANAGER

Date: Apr 15, 2024

Req ID: 39066

Location:

Little Rock, AR, US, 72209

Category: DEPT OF PUBLIC SAFETY

Anticipated Starting Salary: 64445

Position Number: 22177983

County: Pulaski

Posting End Date: 5/13/2024

Anticipated Starting Salary: 64445

The Department of Public Safety’s mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state’s premier public safety agency.

This position is Safety Sensitive and is subject to pre-employment, random, and for-cause drug screenings.

If you are requesting veteran’s preference, please include your DD214.

The Computer Support Manager’s role is to plan, organize, and manage IT server and networking operations and staff to ensure the stable operation of the DPS’s IT infrastructure and data centers. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems. The manager oversees strategic development of all aspects of data facilities, including optimizing processes and technology, and ensuring a high availability platform. The IT Computer Support Manager will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.

  • Hands-on experience in System design, IT Architecture, Networking, Infrastructure operations and operational stability to transform the way the teams operate to ensure delivery of high-quality systems/applications.

  • Ensure security compliance across the entire enterprise domain through continuous evolution of the auditing and remediation program.

  • Experience with architecting new systems, establishing infrastructure standards/processes and ensuring teams adhere to standards, maintain technical diagrams and documentation, Infrastructure/ Architecture design, Configuration, and implementation, leading and guiding other team members and responsible for monitoring all production and non-production systems.

  • Act as a Subject Matter Expert for cloud end-to-end architecture, including Azure and future providers, networking, provisioning, and management.

  • Expert in configuring Dell Server/Storage Hardware

  • Extensive knowledge in VMware vSphere (6.x - 7.x) Hypervisor including VMware NSX, Storage vSAN and iSCSI targets.

  • Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.

  • Application support experience with Microsoft 365 administration and ecosystem.

  • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.

  • Participate in the development of IT strategies in collaboration with the executive team with specific focus on application solution architecture and life cycle management.

  • Oversee the planning, deployment, integration, and initial configuration of all new enterprise solutions and of any enhancements or upgrades to existing solutions in accordance with standard best operating procedures generically and the enterprise’s document policies and procedures specifically.

Position Information

Class Code: D035C

Grade: IT07

FLSA Status: EXEMPT

Salary Range: $64,444.00 - $93,445.00

Summary

The Computer Support Manager is responsible for a wide range of activities related to organizing individuals and projects involving computer support such as the development, implementation, maintenance and utilization of microcomputer and mainframe data processing systems. This position is governed by state and federal laws and agency policy.

Functions

Directs the activities of a professional, technical, and administrative support staff through subordinate supervisors including interviewing, hiring, terminating, reviewing performance evaluations conducted by subordinates, evaluating the performance of subordinates. Reviews and approves/disapproves a variety of actions, policies, and procedures recommended by subordinates; prepares short and long range plans, prepares, implements, and monitors operational and biennial budgets. Implements methods and procedures for computer production and operations. Organizes implementation of new or upgraded software programs or hardware installations with other agency/institution departments. Answers technical questions regarding problems, performance, and procedures for users and departmental staff. Provides and prepares hardware and software recommendations, special analyses, and standard report information as requested. Plans and coordinates functions of computer support to ensure efficiency and optimum utilization of resources. Performs other duties as assigned.

Dimensions

Knowledge, Skills and Abilities

Knowledge of the application of systems analysis and programming in automated information systems. Knowledge of the limitations and use of mainframe and microcomputer hardware and software. Knowledge of supervisory practices and techniques. Knowledge of budgetary procedures. Ability to supervise a small to medium-sized computer support staff. Ability to compile reports and make recommendations concerning hardware/software support functions and budgetary requirements. Ability to analyze computer support system problems and devise corrective measures. Ability to read and interpret technical literature and evaluate product recommendations.

Minimum Qualifications

The formal education equivalent of a bachelor’s degree in computer science, mathematics, or a related field; plus six years of experience in computer support, including two years in a supervisory capacity. OR Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military or industrial setting; plus six years of experience in computer support, including two years in a supervisory capacity.

Licenses

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market:Little Rock

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