Student Veterans of America Jobs

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

Responsible for the management of technical support specialists, team leads and trainers. Supervises the daily operations of the team in the implementation of daily responsibilities as well as administrative and operational procedures. Reviews work performance of subordinates to determine compliance with division policies, procedures, rules, regulations, and guidelines. Ensures operational plans are aligned with business objectives. Maintain company core values through leadership and development of the team mem

RESPONSIBILITIES:

Executes against assigned organizational strategic, operational, tactical, or behavioral objectives and priorities as defined by organization and or company leadership

Demonstrates a learning / growth mindset and emotional intelligence

Engages with teammates in regularly scheduled one-on-one meetings

Ensures a positive, growth oriented and blame-free work environment

Collaborates with, provides support, and demonstrates respect for other leaders and teammates

Supervises the daily operations of the team monitoring the leader board and real-time metrics

Executes daily task, projects other responsibilities assigned, as well, as adherence to administrative and operational procedures

Provides leadership support for cross-team needs "in the moment". May include: conflict resolution, on-shift performance management, resource realignment, etc. Providing feedback to teammates direct supervisor as needed in writing at the earliest possible moment

Monitors the work performance of subordinates to determine compliance with organizational policies, ensuring operational tasks are carried out in accordance with business objectives. procedures, rules, regulations, and guidelines

Provides down-stream communication of information changes, new products, processes, etc.

Maintains company core values through leadership growth and personal development

Engages team members with creating growth and development plans to overcome current gaps, plan for future needs and personal enrichment

Evaluates agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary

Prepares and provides performance reviews, growth and development plans, performance improvement plans and will participate in merit raise and bonus reviews

Will travel into different markets occasionally to meet with teammates, direct reports and participate in team building or role building events

Expected to participate and be a presence in local ALLO sponsored events.

Prepares reports and analyzes data to assist management determine call center goals or to expose trends that may need attention

Demonstrates Company's values, maintains a positive open demeanor, encourages different points of view, moves team forward through change; provides timely information; communicates context for business decisions; recognizes accomplishments; fosters teamwork and collaboration

Serves as customer interfacing escalation point. Investigate customer's problems and find solutions. Communicate with customers via phone, email, or letter

Actively collaborates with other department supervisors to provide an exceptional customer experience

Completes time-bound processes, internal and external to the team (Timecards, ETO, Expense Reports, Required training, etc) according to required schedules and company policy

Other Responsibilities as assigned

Colora o Residents: typical pay range for this role will be from $24.00 - $26.00 per hour depending on experience.