Union Bank and Trust Company Mortgage Loan Servicing Representative in Lincoln, Nebraska
Position Summary: The Mortgage Loan Servicing Representative will process a variety of incoming service request items and perform loan maintenance on real estate secured loans. Each representative is responsible for select essential functions from the list below and be cross-trained for back-up support on all.
Complete loan servicing maintenance on customer accounts including payments, payment adjustments, amendment changes and loan updates while ensuring proper documentation is received.
Work with consumers, branches and internal customers to provide exceptional customer service.
Maintain and follow up on hazard insurance documentation for real estate backed loans.
Board in-house mortgage loans from origination system utilized by the bank to core servicing platform.
Process and board participation loans at investor purchase.
Verify reports daily to ensure all loans from previous business date boarded without errors.
Understand and adhere to all bank policies, laws and regulations applicable to their role. Complete compliance training; follow internal processes and controls as required.
Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.
Regular and reliable attendance is an essential function of this position.
Perform other job related duties or special projects as assigned.
Minimum 1 year Mortgage Servicing experience strongly preferred.
Minimum 1 year customer service experience required.
Previous banking/lending experience and working with banking software preferred.
Proficient in Microsoft Office Products.
Strong researching abilities.
Independent with good judgment
Accurate and detailed
Effective communicator – written and verbal
Positive with strong focus on customer service
Focused on process improvement
Deliver a high level of customer service
Light work-ability to lift and/or carry up to 20 lbs. occasionally.
Indoor Work: Rarely exposed to outdoor elements or hazards.
PLEASE VIEW THE APPLICANT TERMS & CONDITIONS (https://www.ubt.com/ubt-employment-terms-conditions) BEFORE PROCEEDING WITH YOUR APPLICATION.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
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