ManpowerGroup Urgent Hiring! US - IT Operation Analyst - Remote | $16.00 in Lexington, South Carolina
Urgent Hiring! IT Operation Analyst - Remote | $16.00
Location: Remote with the eventual plan to return to the office (depending on COVID restrictions).
NOTE: Must go to the office to pick up their equipment (151 Corley Mill Road Lexington, South Carolina USA, 29072)
Start Date: ASAP
Duration: 12 Months
Extension possible: Yes
Conversion Possible: Yes
Will they be working a rotational schedule: Yes
Overtime or weekends required: hours of 7am-7pm - 7 days a week.
This role is specificity to help us with password volume but could expand out to learning more skills in the future if the candidate excels which would move them into a 7/24 shift
SUMMARY OF DAY TO DAY RESPONSIBILITIES:
Primary Role of this Posting is a Gap Coverage Password Agent.
Provides technology-based customer service phone support and conducts first level analysis to resolve end user incidents and requests, working with technology groups, to resolve within established time frames.
Provides front line customer service support to clients on a broad range of issues
Assesses level of knowledge of caller and translates information when providing assistance
Integrates all sources of information when providing assistance to clients
Makes independent decisions within generally defined parameters
Must strive to meet established Key Performance Indicators
Ability to type 30 words per minute
Must be available to work some nights and weekends
1.) Telephone Customer Service Skills and People skills
2.) MS office skills
3.) Previous call center experience
4.) Excellent communication & written skills
5.) Ability to type at least 30 words per minute
NICE TO HAVE
1.) IT Helpdesk experience
2.) Technical degree and/or IT Certification preferred.
3.) General knowledge and understanding of PC hardware and components.
High school education required.
0-2 years of related experience.
Associates Degree or Technical Certification preferred
Let's talk! Send me your resume here: email@example.com + Position Title and I will call you within 24 hours. Thanks!
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.