Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Red River Service Desk Team Lead (Secret Clearance) in Lexington, Massachusetts

Red River is seeking a Team Lead with an active Secret clearance to join our team! The Team Lead (Tier 2) is a strong service desk engineer, primarily responsible for working on a team within the Service Desk and managing the day-to-day functions, including scheduling and coordinating daily workload for service desk technicians, reviewing and assigning tickets, and assisting in the escalation workflow to troubleshoot and resolve Tier II and higher issues. This position will work onsite in our Chantilly office.

Our team is responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification, and resolution activities via exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies, management, and maintenance processes.

Primary Position Tasks:

  • Taking a strong leadership role and guiding a team to provide exceptional customer service experience and resolution of end user IT issues

  • Supervises and oversees a team of service desk engineers

  • Monitors and enforces team goals and performance objectives

  • Improves and achieves SLAs

  • Develops internal talent and training processes

  • Provides coaching and actionable feedback to reports

  • Escalates and communicates at a high level with customers and management

  • Manages service desk technicians’ attendance (check-in/check-out times)

  • Identifies areas of improvement

  • Manages operations for up to 10 service desk technicians in a 24x7x365 environment as they provide all manner of the incident, change, and problem resolution

  • Maintains a wide array of performance metrics and KPIs regarding service delivery

  • Maintains standards and documents on an ongoing basis as products and technologies evolve.

  • Ticketing system/SLA experience (ServiceNow preferred)

Minimum Education/Certification/Experience Requirements:

  • BS in Computer Science, Business Administration, or similar degree with technical experience

  • Strong communication (verbal and written) skills are a must.

  • Seven years of general IT experience. Three years of management experience.

  • An ACTIVE secret clearance

Preferred Education/Certification/Experience:

  • Desired certifications: CompTIA A+, Network+, ITIL V3/V4 Foundation, MCSE/MCSP

Knowledge, Skills and Abilities:

  • Strong communication and management skills

  • Confidence and experience in front of client

  • Strong ability to work in a team-based environment and motivate a team

  • Ability to be a self-starter and possess good time management skills

  • Strong ability to manage the team’s ticket queue in tandem with supporting client calls

  • ITIL foundation and In-depth knowledge of performance metrics

  • Various Technical capabilities

Essential Elements:

This position is an office position that requires remaining in a stationary position for multiple hours throughout the workday.

This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.

Basic Qualifications:

  • U.S. Citizenship Required

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here (https://redriver.com/wp-content/uploads/2022/01/Benefits-At-A-Glance-2022.pdf) . If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics.

Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government. Red River serves organizations well beyond traditional technology integration, with more than 20 years experience in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support, sales and technical teams all work together to create a positive impact on citizens, soldiers, consumers and employees. That’s what it means to Rock the Red. Are you ready?

  • We work with purpose, looking to disrupt the status quo in meaningful ways.

  • We act with integrity, showing respect for all and demonstrating our commitment to ethics

  • We value collaboration and work as a team to accomplish goals

  • We elevate creativity, and support curiosity to re-imagine the use of technology

  • We have a strong work ethic, and seek continuous improvement in all we do

  • We embrace philanthropy, working together to drive positive change and lasting impact within communities around us

Please see the linked document below for our consumer privacy notice. The notice provides you with information about what Red River Technology LLC and its affiliates (collectively referred to as “Company”, “we”, “our” or “us”) may collect about you, how this information may be used by Company, your privacy rights and the Company’s obligations in accordance with California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act of 2020 ("CPRA").

https://redriver.com/wp-content/uploads/2023/08/CPRA-Notice-to-Employees-updated30.pdf

https://www.dol.gov/agencies/ofccp/posters

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