Job Information
Waystar Team Member Experience Manager in Lehi, Utah
ABOUT THIS POSITION
This role is crucial in fostering a positive, inclusive, and engaging workplace environment that enhances team member engagement and our values-based organizational culture. They will be responsible for leading initiatives that promote team member engagement, listening strategy, onboarding facilitation, community involvement, and cultural diversity.
WHAT YOU'LL DO
Onboarding Facilitator: Partner with Learning and Development team to ensure our Waystar Welcome new hire program delivers a world-class onboarding experience that accelerates a new hire’s cultural immersion and engagement and sets them up for success. Additionally, this role will be one of the key facilitators
Engagement Surveys & Action Planning: Lead the design, planning, execution, and analysis of team member engagement surveys during a team member’s lifecycle. Collaborate with leadership to develop and implement action plans based on survey results, driving continuous improvement in our team member experience. Coordinate the cross-functional “Culture Club” engagement planning team.
Best Place to Work Surveys: In partnership with Marketing, manage the completion and submission of external national and local workplace surveys ensuring the organization is recognized for its commitment to a positive work environment.
Waystar Cares Community Service: Oversee the Waystar Cares program, coordinating community service initiatives that align with the company’s values and mission. Drive team member participation and track the impact of these efforts on both the community and team member engagement.
Affinity Groups: Support program management of our Waystar’s Affinity Groups to ensure these groups are effective in fostering a sense of belonging and create a more inclusive workplace.
Recognition Program: Research recognition programs and platforms and lead the design and adoption company wide.
WHAT YOU'LL NEED
Qualifications:
Bachelor’s degree in Human Resources, Organizational Development, or a related field
7+ years supporting HR, client engagement and/or training type of experience
Brand ambassador and role models company values
Strong project management and organizational skills
Excellent facilitation, communication and interpersonal skills
Ability to work collaboratively across departments and levels within the organization
Passion for fostering a positive and inclusive work environment
Influence without authority
Some travel will be required
Bonus Points
Experience in designing and delivering training programs
3+ years of experience in team member engagement, culture, talent engagement data, platforms, frameworks or related role (Glint, Peakon, Gartner, Gallup)
HR Certification
Project Management Certification
Skills Overview
Ability to handle confidential information
Communication
Project Management
Training facilitation
Data analysis and insights
Engagement Initiatives
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.
WAYSTAR PERKS
Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Category: People Team/HR
Job Type: Full time
Req ID: R2281