Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Conduent Senior Supervisor, Customer Experience in Leeds, United Kingdom

Here at Conduent we are looking for an experienced Senior supervisor to lead, coach and motivate the Contact Centre Team Leaders, to enable them to deliver outstanding performance in all areas of the department, whilst working within their agreed headcount reporting to the Senior Delivery Manager.

Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and involves the department who deal with the managing of customer calls, web chat and correspondence.

Being enthusiastic and motivated to deliver an outstanding level of service is paramount to our global & mission-critical services.

Contract: Permanent

Location: Leeds, LS11 5BD

Shifts: 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 8.00am and 8:00pm with alternate days worked on a weekend.

Salary: £30,000

Your responsibilities will include:

  • Ensure all Team Leaders are reviewed regularly against the Contact Centre’s main KPI’s.

  • Continually encouraging individuals to personally develop & improve their team’s performance & skills.

  • To communicate effectively with the team, peer group, line management, external customers, and business contacts. Working as an effective member of the local management team.

  • To ensure adherence within the team to agreed Contact Centre procedures in order to ensure consistency of process and procedures, Inchcape guidelines and optimisation of operational efficiency.

  • Coaching front-line Team Leaders to enhance performance.

  • To give processes and business updates to the team.

  • Examining known best practices for continuous improvement.

  • Reviewing performance statistics and addresses improvements.

  • Engage with the client for regular business updates.

  • Responsible for Managing a group of Team Leaders

  • Manages hiring and termination actions.

  • To be accountable for functional, operational, and/or program management.

  • To receive guidance from Contact Centre Manager.

What we are looking for:

  • Demonstratable experience in leadership to deliver results and create a long lasting and effective relationship with the client and its customers.

  • An empathetic approach to customers in difficult situations.

  • Being able to adapt and work in a fast-paced environment.

  • Experience in performance statistics and KPI management.

  • Broad technical expertise and company/industry knowledge.

  • Understanding concepts and application in the field of expertise.

  • A growing knowledge of other disciplines.

What we offer you:

  • 33 days annual leave (inclusive of bank holidays)

  • Life Assurance x 4 annual salary

  • Private Dental Plan

  • Private Medical Insurance (Aviva)

  • Income Protection Scheme

  • EAP including local discount

  • Excellent Online Learning Platform

  • Cinema Discounts

  • Apprenticeships

  • Free Eye Tests

  • Mentoring Programs

Travel & parking information:

We are based a short 10–15-minute walk from Leeds railway station. Please be aware that parking availability onsite is not guaranteed.

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