Job Information
Permobil, Inc. Customer Experience Representative in LEBANON, Tennessee
Key Duties:
- Responding to inquiries verbally or in writing regarding company products, pricing, warranties, customer orders and other related requests or inquiries; processing and assisting with customer complaints; assisting with problem solving; processing orders in a timely manner; placing quotes; making outgoing calls to dealers and customers; managing customer credit cards through electronic files; tracking customer shipments; maintaining a good attendance record.
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``` - Assisting with problem solving; clarifying customer complaints; determining the course of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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``` - Processing phone/faxed orders, quotes, customer requests and inquiries; assisting with the processing on appropriate orders; running daily data reports and electronic reporting; obtaining and documenting all required information from the ordering customer for product(s)/services(s) being requested; managing customer credit cards through electronic files; processing all email orders and providing accurate information to email inquiries; assisting with entering and tracking all electronic web store orders as needed.
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``` - Collaborating with shipping/inventory to verify that the product is available and able to ship in a timely manner; assisting the credit department to ensure customer accounts are current; assisting customs department in understanding custom order designs; routing calls to warranty to assist with inoperative product; assisting with other department tasks when needed.
Education Requirements:
- 4 year degree in business from an accredited college or university or,
- 2 year degree in business and 2 years of call center experience
- 4 years of call center experience relating to the medical device industy preferred.
Required Knowledge/Skills:
- Ability to read and interpret documents such as safety rules, operating maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak
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``` - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
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``` - Intermediate personal computer skills, including electronic mail, routine database activity, word processing, spreadsheet, etc.
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``` - Handle multiple tasks simultaneously
Equal Opportunity Employer: Minority, Female, Disabled, Veteran, Sexual Orientation
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1663440-459757