Job Information
Protective Industrial Products Customer Experience Specialist in Laval, Quebec
PIP Canada, part of a global organization with its Canadian head office located in Laval, QC is a leading provider of hand protection and personal protective equipment (PPE) to Industrial and Construction markets. PIP® stands for Protective Industrial Products meaning we are committed to helping protect essential workers every day. Today, as a $1 billion global PPE company, we are in a unique position to offer employees ample opportunities for a diverse and rewarding career business while knowing that our PPE products help keep workers safe from injury.
RESPONSIBILITIES
Manage calls from customers, salespeople and end users
Respond to emails, customer inquiries, product information, order statuses, end user questions
Generate quotes for customers, request prices from product management
Develop and maintain a knowledge base on evolving product offerings
Provide excellent quality customer service by building relationships with existing and business customers
Proactively resolve customer issues
SKILLS
Excellent communication and interpersonal skills
Strong operational skills as well as an ability to manage multiple tasks simultaneously while meeting tight deadlines
Have concern for customer service
Be attentive to customer requests
Have a good ability to manage stress
QUALIFICATIONS
2 to 5 years related experience
Competence and knowledge of Microsoft Office software (Word, Excel, PowerPoint, Outlook)
Bilingual: French / English, spoken and written
Available to work from 9:30am to 6:00pm Monday to Friday
Join our growing team!
Job Types: Full-time, Permanent
Pay: $45,000.00-$50,000.00 per year
Schedule:
8 hour shift
Monday to Friday
Work Location: Hybrid remote in Laval, QC