Capital One Senior Customer Service and Credit Review Coordinator in Las Vegas, Nevada
Locations: Sales - NV - Las Vegas, United States of America, Las Vegas, Nevada
Senior Customer Service and Credit Review Coordinator
Capital One prioritizes the health and safety of our associates. In light of COVID-19, we are complying with the CDC guidelines for social distancing. The vast majority of Capital One roles, including this role, have temporarily moved to work at home.When Capital One returns to normal operations, this role may return to the assigned onsite work location located in Las Vegas, Nevada.
At Capital One, we recognize that very few things are more personal and important than your money, and financial well-being. That’s why we’re looking for passionate, motivated, and tech-savvy individuals for our contact centers who are eager to help our customers.
A role at a Capital One contact center offers a unique employment opportunity. You’ll work for a Fortune 100 company that still operates and innovates with the vigor of a start-up. You’ll develop transferable work skills in a job that helps customers when they need it the most. You’ll enjoy a generous benefits package at a company where you’re valued by leadership and your peers. If this sounds appealing, then apply to join our Capital One family!
What you’ll do:
In this role you will serve as central point of contact for our Merchant Partners and customers as they apply for credit extension in a primarily point of sale environment. Respond with a sense of advocacy to our customer inquiries and seek solutions that exceed our customer expectations. Utilize a variety of desktop tools and work to analyze our customer financial condition in order to determine credit worthiness. Offer personalized service to each customer, and take responsibility to ensure our callers receive the highest level of service while ensuring compliance with our policy and regulatory expectations. Handle escalations and underwriting decisions requiring a higher level of authority.
Handle customer inquiries and new loan and/or account information
Responsible for working to solve customer issues so that existing or potential problems can be resolved
Demonstrate acute problem solving abilities
Communicate both verbally and in writing with other departments within and outside the division on account related matters
Effectively decision requests for credit extension requiring a higher level of experience and lending authority
Able to successfully de-escalate complex situations when presented to meet established goal of a one all resolution
Work at Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied by use cellular data (hot spot)
Cable or fiber connections are preferred
Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here (https://www.speedtest.net/) . To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
Sustained ability to maintain latency less than 250 ms in voice calls is required
Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
A private network is password protected where you have ownership or line of site to every device on the network
Capital One reserves the right to request proof of internet provider, speed and service package from the associate
Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.
High School Diploma, GED, or equivalent certification
At least 1 year of customer service experience
At least 1 year of experience in a call center environment
At least 6 months of credit underwriting experience
At least 1 year experience using Google Suite products
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.