Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Centene Corporation Customer Service Representative I in Las Vegas, Nevada

Position Purpose:

Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.

  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources

  • Provide assistance to members and/or providers regarding website registration and navigation

  • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application

  • Process written customer correspondence and provide the appropriate level of timely follow up

  • May coordinate member transportation and make referrals to other departments as appropriate

  • Maintain performance and quality standards based on established call center metrics including turn-around times

  • Foundation Care:

  • Ensure pharmacy orders and invoices are distributed appropriately to patients and physicians; input patient information into Customer Relationship Management application (CRM) and manage patient billing services

  • Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment

  • Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction

Education/Experience:

High school diploma or equivalent. 1+ years of call center customer service experience, or 2+ years of customer service experience, preferably in a healthcare or insurance environment. Depending on the state, bi-lingual may be preferred.

License/Certification:

For Foundation Care Only: Ability to complete Missouri Registered Pharmacy Tech application on 1st day of hire to obtain non-restricted Missouri Registered Pharmacy Tech within 30 days of hire OR Active Missouri Registered Pharmacy Tech license.For Nebraska Total Care Only: High school diploma required. . 1+ customer service experience preferred. Customer Service experience in healthcare or insurance industry strongly preferred. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. TITLE: Customer Service Representative I LOCATION: Las Vegas, Nevada REQNUMBER: 1221629 COMPANY: Customer Care POSITION TYPE: External

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