Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Farm Bureau Mutual Insurance Company of Michigan LiveChat Customer Support Representative in Lansing, Michigan

Farm Bureau Mutual Insurance Company of Michigan

Job ID: 2023-4233

of Openings: 1

Location: Lansing, MI Category: Customer Service/Support Company Name: Farm Bureau Mutual Insurance Company of Michigan Status: Regular Full-Time Work Hours: Monday-Friday, 8:30 a.m.-5:00 p.m. Salary Minimum: USD $46,026.00/Yr.

OBJECTIVE

LiveChat Customer Support Representative Objective

To support customers as an extension of the Home Office by providing online service, quotes, and sales to existing and potential clients. To provide exceptional customer service in a prompt and professional manner. To provide online service during both standard and after-standard business hours by responding and taking ownership of all incoming chats and tickets from Farm Bureau Insurance customers and members in a quick and courteous manner. To proactively research and resolve policy issues and online account technical grievances, while documenting activities and reporting back to agent offices. To promote additional coverages for customers when appropriate.

RESPONSIBILITIES

LiveChat Customer Support Representative Responsibilities

Assist customers and potential customers with questions regarding billing, insurance coverage,

and member benefits within the appropriate time limit

Build sustainable relationships and trust with customers through knowledgeable responses regarding their policies.

Meet personal and customer service team targets on incoming chats.

Monitor and report on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.

QUALIFICATIONS

LiveChat Customer Support Representative Qualifications

Required:

High school diploma or equivalent required.

One to two years professional office experience and customer service required, preferably in insurance or live chat.

Experienced computer usage and proven skills in Microsoft Outlook, Word, Excel and PowerPoint required.

Demonstrated ability to learn new technologies required. Active P/C license required or must be successfully obtained within 90 days of employment.

Keyboarding skills with accuracy required.

Willingness to pursue continuing job-related training and education required.

Preferred:

Associate's degree preferred with focus on marketing, business administration, management, insurance or finance.

Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

PI232450553

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