Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Flagstar Bank, N.A. Customer Advocate I - Banking Support - 15466_NC in Lansing, Michigan

Position Title Customer Advocate I - Banking Support

Location Work From Home United States

Job Summary The Customer Advocate (CA) serves as the first point of contact for our customers. In this role, the CA will be responsible for supporting inbound contacts from current and prospective banking customers. Through these engagements, the CA will create detailed documentation to ensure inquiries are resolved in an accurate and satisfactory manner.

In this role, you will expand on your current skill set, mastering soft-skills and becoming an expert with our Online Banking platform. From there, successful CAs will have the opportunity to transition to a Senior Customer Advocate who specializes in supporting our business customers and more complex customer interactions.

Start Date: October 7, 2024

1:00 pm - 10:00 pm EST with rotating Saturdays or Sundays

*Must be able to work on Saturdays and/or Sundays: 8:00 AM to 5:00 PM EST with a varying day off during the week.

Candidate must commit to 5 weeks of paid training from 8:30 AM - 5:30 PM EST beginning on 10-7-24. Once training is completed, candidate will return to their assigned shift.

$17.00 - $21.25 - $25.50

Pay Range: Local Minimum Wage - $18.62 - $24.00

Job Responsibilities:

Customer Service: Handle a large volume of inbound customer contacts, building positive relationships while supporting and promoting the overall financial health of our current and prospective customers Be an advocate for our customers, supporting all requests for research, documentation and coordinating positive outcomes by partnering with internal business groups Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality Drive results and engage applicable partners on trending customer issues through internal communication tools. Follow and implement internal announcements, trainings, products, services, systems, policies & procedures, and governmental regulations impacting the banking industry Have flexibility in supporting business needs with the availability to provide additional hours and varying shifts including evenings, holidays, and weekends

ADDITIONAL ACCOUNTABILITIES

JOB REQUIREMENTS

Required Qualifications: High School Degree or Equivalent 2 years of contact center experience and/or comparable Flagstar Retail Banking experience

Preferred Qualifications: Bachelor's degree or some level of college coursework. Financial Services experience Salesforce or comparable CRM experience Expertise with MS Office Suite Expertise with DNA or comparable banking applications Working proficiency in the Spanish language

Job Competencies: A passion for customer service with excellent communication and program solving skills Strong technical knowledge and adapt in navigating multiple programs and applications simultaneously A proven track record of thriving in a fast-paced customer facing environment No travel requirements Physical demands (ADA): No unusual physical exertion is involved.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity Please see job description for required skills.

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