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GC Services Assistant Operations Manager in Lansing, Michigan

Overview

InteLogix is seeking an Assistant Operations Manager to support a team of 8-15 Customer Account Representatives, responsible for supporting overall performance achievement, supporting career path and development, conducting performance reviews, and ensuring compliance with all company policies and legal regulations. Additionally, in this role, the Assistant Operations Manager will assist in the efficient operation of the collection office, training new team members, coordinating and collaborating with other departments and helping to maintain a positive working environment.

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

  • Are you energetic, enthusiastic with an engaging personality?

  • Are you driven to deliver effective results while providing excellent customer service?

  • Do you have extraordinary communication skills?

    What’s in it for YOU?

  • Medical, Dental, Vision Insurance

  • Paid Time Off

  • 401K

  • Employee Discounts

  • Full-Time, non-seasonal

  • Career Advancement

Responsibilities

  • Manage a team of 8-15 Customer Account Representatives, providing leadership and guidance to ensure optimal performance

  • Assist in the efficient operation of the collection office, collaborating with the Senior Operations Manager and Director to achieve departmental goals

  • Supervise Customer Account Representatives, Clerical, and Collection Support Staff, ensuring adherence to company policies and procedures

  • Conduct regular reviews of employee work to identify areas for improvement and facilitate career development and coaching

  • Support the training and development of all team members with the Accounts Receivable department

  • Utilize available systems and resources to maximize collection potential and ensure compliance with relevant guidelines

  • Participate in the recruitment process by assisting with interviews for prospective applicants

  • Coordinate with other departments to foster cooperation and streamline operations

  • Maintain focus and composure in a fast-paced environment, effectively managing deadlines and performance goals

  • Demonstrate professionalism and foster positive relationships with supervisors, colleagues and external stakeholders

  • Uphold workplace safety standards and perform additional duties as assigned by leadership

Qualifications

Education:

  • High School Diploma or equivalent, required

  • Bachelor's Degree, preferred

    Experience:

  • Minimum 2 - 4 years of management experience or equivalent Management Training program completion required

  • Internal candidates must demonstrate a thorough knowledge of InteLogix policies and procedures

  • Minimum 2 years of third party support, strongly preferred

    Computer Experience:

  • Ability to type quickly and accurately, use a moouse effectively and have a basic understanding of Windows-based operating systems is required

    What We Look for in a Candidate:

  • Must be 18 years of age or older

  • Self-motivated, enthusiastic and ambitious

  • Ability to train and motivate others

  • Possess the ability to multi-task

  • Excellent communication skills, both orally and written

  • Ability to listen effectively and interpret a constant flow of information

    All job offers are contingent upon completion of drug screen and background check.

    InteLogix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Position Category Management

Job Location US-MI-Lansing

Minimum Pay Rate USD $19.00/Hr.

Max USD $39,520.00/Yr.

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