Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Alliance Defending Freedom Senior Help Desk Specialist in Lansdowne, Virginia

Everyone says they want to change the world. We’re looking for people who actually will.

Alliance Defending Freedom is an alliance-building legal organization that advocates for the right of people to freely live out their faith. Please visit www.adflegal.org/about-us/careers to view our Statement of Faith and Doctrinal Distinctives.

Senior Help Desk Specialist

Alliance Defending Freedom is looking for a highly skilled Senior Help Desk Specialist to join us in our Lansdowne, VA Office. As the Sr. Help Desk Specialist, you are a vital part of the IT Team. In this role, you are responsible for investigating, diagnosing, and resolving advanced technical support issues for the ministry. This individual serves as an advanced support specialist who assists junior-level support personnel when needed and investigates more complex issues.

Your Essential Responsibilities:

In this position, you will:

  • Perform a high level of local support for onsite personnel as well as remote support using remote control tools. Supported platforms include all ministry software, hardware, and network systems.

  • Rely on experience and judgment, as well as pre-established processes and procedures, to identify, research, and resolve technical issues.

  • Document, track, and monitor issues to ensure a timely resolution.

  • Coordinate with team leads, IT personnel, and vendors as required to address issues related to existing IT systems and implementations of new IT technologies.

  • Triage trouble tickets and assign to the appropriate IT support level.

  • Primarily be responsible for level 2 (advanced) support issues, but may also work on level 1 issues as needed.

  • Assist team members who are experiencing technical difficulties and work to resolve them. Ensure work is being carried out in a timely and proper fashion and in accordance with stated service level agreements (SLA’s).

  • Perform diagnostic testing and analyzes test results in order to resolve issues.

  • Determine the root cause of problems and identify workarounds or permanent fixes.

  • Ensure workarounds and permanent fixes are documented and communicated to junior-level team members.

  • Proactively monitor the infrastructure for possible issues and takes necessary action to prevent an outage.

  • Serve as Subject Matter Expert (SME) for IT desktop support.

  • Collaborate with IT development staff to recreate issues in the test environment.

  • Ensure effective and prompt communication throughout the process of all support cases being worked on.

  • Actively contribute to ongoing process improvements.

  • Work directly with technology vendors when necessary in order to ensure all hardware and software systems are running correctly.

  • Maintain IT equipment and supply inventories to ensure critical parts and supplies are in place to maintain systems with limited downtime.

  • Administer, update, and troubleshoot corporate telephony system.

  • Assist in the maintenance of server and network systems as needed.

Other Responsibilities (Non-Essential):

  • You will be asked to perform related duties or special projects, as required, in support of the department’s goals.

Skills you need to succeed:

Demonstrated proficiency in:

  • Excellent interpersonal skills.

  • Proven troubleshooting and problem-solving skills.

  • Proven ability to multitask effectively and handle the fluctuating workload.

  • Proficient at troubleshooting problems with common office equipment.

Ability to:

  • Communicate effectively with end users in non-technical terms.

  • Assist and/or coach junior-level team members with advanced technical issues.

  • Work responsibly with or without direct supervision.

  • Travel as needed.

Education and/or experience:

  • 5+ years’ experience with desktop and systems support or Bachelor’s degree in a related field.

  • Thorough working knowledge of Microsoft and other common operating systems and software applications.

ARE YOU LOOKING FOR AN ORGANIZATION WITH A COMPETITIVE

COMPENSATION AND BENEFITS PACKAGE, TOO?

We have it! Alliance Defending Freedom offers team members a competitive compensation and benefits package that includes major medical insurance, dental care, medical and dependent care reimbursement, paid disability, long-term care insurance, and life insurance. We also offer a 401(k) plan with a generous company match. Work and life balance is important to the well-being of our team members. You will receive paid time off (PTO) that starts accruing from your hire date and 11 paid holidays per year.

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