Student Veterans of America Jobs

Patient Financial Services Representative II

Location: WellSpan Health, Lancaster, PA

Schedule: Full Time

Sign-On Bonus Eligible

Remote/Hybrid

Regular

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Schedule

Full-time: 40hrs/week

Hours: Monday - Friday, 7am - 3:30pm

Hybrid work model - Occasional days in the office is required

General Summary

Assists the Supervisor and/or Manager as required and provides assistance to coworkers to aid them in the completion of their daily tasks. Represents the System in a professional manner, using good customer service practices in the performance of the following duties: Is responsible for the electronic or manual billing and maintenance of patient accounts. Performs a variety of functions including, but not limited to, account follow-up, answering inquiries, resolving problems and interacting with third party payers and patients to achieve payment of accounts in accordance with current government and payer regulations.

Duties and Responsibilities

Essential Functions:

• Assists Supervisor with training new staff, as requested.

• Corrects financial and biographical information that has been in properly entered into the system.

• Performs various functions to complete and expedite the billing process including, but not limited to, completing deposit process including batching and scanning of EOB's and correspondence, recording patient identification data and physician diagnosis, investigating charges, correcting and updating data, preparing the claim to bill, posting payments, performing AR follow up on denials, and all other billing functions as assigned.

• Bills to third party payers via electronic or manual processes.

• Reviews accounts and coordinates with appropriate departments on accounts requiring precertification, preauthorization, referral forms and other requirements related to managed care.

• Reviews accounts and maintains contact with third parties to ensure timely payments. Makes written and/or verbal inquiries to third party payers to reconcile patient accounts. Follows up accounts until zero balance or turned over for collection.

• Reviews third party payer payments and investigates accounts not paid as expected. Takes appropriate corrective action to include follow up, rebilling, and/or adjustment of contractual allowances.

• Answers all inquiries regarding patient accounts.

• Interprets and explains to patients and their families' charges, services, and policy regarding payment of bills.

• Resolves billing problems and/or receives insurance updates.

• Processes and distributes copies of billings as required.

• Researches credit balance accounts. Refunds overpayments to patient, guarantor or third party payer.

• Receives and processes incoming payments, performs manual charge entry, and works Remittance WQ's. Reconciles daily cash and verifies account balances. Reconciles electronic payments and computer generated reports.

• Assumes responsibility to lead projects, as requested; may also lead process improvement initiatives.

Common Expectations:

• Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls.

• Prepares and maintains records of patient charges.

• Maintains department records, reports, files and census statistics as required.

• Maintains appropriate records, reports, and files as required.

• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.

• Participates in educational programs and in-service meetings.

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Required for All Jobs:

• Performs other related duties as identified.

• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.

• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing - Occasionally

• Walking - Occasionally

• Sitting - Frequently

• Reaching - Rarely

• Talking - Frequently

• Hearing - Frequently

• Repetitive Motions - Occasionally

• Eye/Hand/Foot Coordination - Occasionally

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• 2 years Experience in Healthcare Revenue Cycle, Patient Financial Services and/or Billing. Required

Licenses:

• Certified Revenue Cycle Professional within 1 year Required or

• Certified Revenue Cycle Representative within 1 year Required or

• Certified Revenue Cycle Specialist within 1 year Required or

• Certified Patient Accounts Manager within 1 year Required or

• Certified Coding Associate within 1 year Required or

• Certified Coding Specialist within 1 year Required or

• Certified Coding Specialist - Physician Based within 1 year Required or

• Certified Healthcare Financial Professional within 1 year Required or

• Certified Outpatient Coder within 1 year Required or

• Certified Professional Coder within 1 year Required

Knowledge, Skills, and Abilities:

• Excellent communication and interpersonal skills.

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You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email atemployment@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.