Job Information
Merge Investigations, Inc. Facility Canvass Investigator in Lancaster, Pennsylvania
Are you looking for an interesting position where you make a difference with the work you produce? Merge Investigations, Inc. is a small business with big personality! Our investigative work is interesting and often gratifying. It is time sensitive, detail-oriented and at times fast-paced, but we strive to support our employees by supplying the tools and knowledge necessary to do their jobs well and be successful. We take pride in our company culture. We provide a safe, accepting atmosphere where our hard-working, inquisitive team enjoys a relaxed climate, casual attire, free coffee & tea, snacks, fun periodic social events and shared wit and humor. We also like to promote from within when opportunities arise.
If you're ready to work hard, contribute to the team and enjoy an engaging workplace, check us out!
We are a Lancaster-based private investigations firm seeking computer proficient, internet savvy individuals who can communicate effectively and have an insatiable curiosity to join our team as entry-level Facility Canvass Investigators. The position requires a combination of phone investigations, internet research, and compiling the discovered results.
Successful Facility Canvass Investigators are tasked with gathering information via phone and must be able to think and react swiftly and be able to establish a trusting rapport over the telephone in a brief span of time.
This position is not a Customer Service position per se, but it requires many of the same skills, particularly for those with previous phone customer service experience. As in customer service, candidates can expect to be on the phone for a good portion of the workday, maintaining a friendly, outgoing yet composed personality while collecting information.
Qualified candidates should be well-spoken, easy to understand and be adept at problem solving. Individuals with a background in medical terminology or claims customer service would be helpful, but not required. In addition to phone calls, our canvass investigators also perform internet research to identify applicable faciities and compile reports of their findings upon completion. As a result, proficiency in the Microsoft Office suite, particularly Word, and general internet browsing experience are required.
In-office, full-time positions are available as well as part-time opportunies.
Because we are a state-licensed private investigations firm, all applicants must undergo a thorough criminal background check.
Work environment: In Office, casual atmosphere, very relaxed dress code
Communication method(s) used: Phone, Email
Schedule:
- Full-Time- Monday to Friday, 8AM to 5PM, No Weekends
- Part-Time- Minimum 4 hours per day, Monday to Friday, between 8AM to 5PM or two to three full days per week. Must be a regular schedule.
Benefits: Options for full-time employees include health, dental, vision, short term disability and life insurance will be made available after 60 days of employment. We also offer paid vacation time which starts within your first year of employment and more!
If you feel your abilities match our needs, please apply today. We are excited to hear from you!
Job Types: Full-time and Part-time available
Salary: $15.00 per hour starting rate. Fulltime employees are reviewed annually and are considered for raises based on performance.
Expected hours: 40 hours per week for full time; 20 to 25 hours per week for part time
Benefits for Fulltime Employees:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Basic life insurance
- Short term disability insurance
Experience level:
- Entry level position
- Microsoft Word: 1 year (Required) Must be proficient
- phone customer service: 1 year (Preferred)