Job Information
Publix Customer Service Agent, Part -Time, HS 3, Benefits - Lakeland in Lakeland, Florida
28250BR
Position Title:
Customer Service Agent, Part -Time, HS 3, Benefits - Lakeland
Department:
Benefits Administration
Location:
Lakeland, FL
Description:
Working in a high volume customer services center responding to phone inquiries about Group Benefit Plans, i.e. health, life insurance, long term disability, voluntary benefit plans, Retirement and Stockholder Services,
prepare paperwork related to benefit requests and update associates’ information and
assist with a variety of other tasks within the benefits department as needed.
Req ID:
28250BR
Hours of Work:
Availability 8:00am - 4:30pm, Monday - Friday
Facility:
Lak Publix Corporate Office B003
State:
Florida
Frequency of Pay:
Weekly
Travel Frequency:
0%
Minimum Base Pay:
16.35
Additional Information:
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
Please note that Publix will not sponsor any hire for this position for a visa or permanent residence.
Address:
3300 Publix Corporate Parkway
City:
Lakeland
Year End Bonus:
To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. The bonus for this position is 8 hours of pay when a new associate joins Publix prior to July 1. There is no bonus in the first year for associates hired after July 1. In subsequent years, the bonus is equal to 8 hours’ pay if associate remains employed through issue date of the bonus check.
Maximum Base Pay:
23.20
Required Qualifications:
high school diploma or equivalent experience
ability to handle a high volume of calls daily and process work accurately, timely and meet deadlines
professional telephone etiquette and probing skills
ability to handle and maintain confidential and sensitive information
ability to work independently and productively
be detail-oriented with good analytical skills and problem-solving skills
working knowledge of Microsoft Office
excellent organizational skills
excellent verbal and written communication skills
excellent attendance and punctuality record
ability to work well with others, remain positive and be an effective team member
obvious enthusiasm, initiative, pride in work and a
commitment to Publix and our Mission.
Preferred Qualifications:
two years Publix retail customer service experience in an employee benefits administration department
call center experience
benefits experience
general accounting skills
Bilingual -Spanish a plus
Potential Annual Base Pay:
NA
Zip Code:
33811-3311
Benefits Information:
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans plan
Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Visit our website to see all of our benefits: Benefits - Jobs (publix.com) (https://jobs-beta.publix.com/benefits/)