Job Information
Publix Customer Care Agent, Full-Time, Public Affairs- Lakeland in Lakeland, Florida
28424BR
Position Title:
Customer Care Agent, Full-Time, Public Affairs- Lakeland
Department:
Public Affairs
Location:
Lakeland, FL
Description:
This position is to provide knowledgeable and friendly customer service to customers who contact our corporate office by phone, email and letter and have general praise, inquiries, or concerns about our technical systems and overall experiences. Associates in this position must be prepared to advise on a multitude of topics that they are contacted on in an effort to resolve the contact on a first touch basis or instill confidence in the customer that their praise, inquiry or concern will be escalated to the appropriate department for a resolution. This position serves as an extension of the premier in store experience that customers have come to expect from Publix Super Markets, Inc.
Req ID:
28424BR
Hours of Work:
see additional information
Facility:
Lak Publix Corporate Office B003
State:
Florida
Frequency of Pay:
Weekly
Travel Frequency:
0%
Minimum Base Pay:
18.95
Additional Information:
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
Additional information:
Monday-Friday Shifts between 8:30am - 5:15pm and closing shifts 9:30am - 6:15pm; Saturday schedules available 8:00am -12:00pm.
Address:
3300 Publix Corporate Parkway
City:
Lakeland
Year End Bonus:
To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. The bonus for this position is 8 hours of pay when a new associate joins Publix prior to July 1. There is no bonus in the first year for associates hired after July 1. In subsequent years, the bonus is equal to 8 hours’ pay if associate remains employed through issue date of the bonus check.
Maximum Base Pay:
26.40
Required Qualifications:
High School Diploma or equivalent experience
1 year in a call center environment or
2 years in a customer service field
ability to be customer-focused
strong verbal and written communication skills
basic knowledge and understanding of MS Office software including Access, Excel, PowerPoint, Word, and Adobe Acrobat
basic knowledge of ECMS, MCMS, AIMS, JAC support tool, P.com support tool, POPS research port, ePower Center, and SharePoint
willingness to work a flexible schedule which may include additional hours to handle peak workloads and holiday scheduling
Preferred Qualifications:
Associate’s Degree in Business
two years’ experience in a call center environment, or
three to five years’ experience in a customer service field, or
two years' office staff experience with Publix
knowledge of Publix policies, culture, history, and philosophy
knowledge and understanding of Microsoft Office software, ePower Center and SharePoint
show enthusiasm, initiative, and pride in work, and
show commitment to Publix’s mission.
Potential Annual Base Pay:
39,416 - 54,912
Zip Code:
33811-3311
Benefits Information:
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans plan
Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Visit our website to see all of our benefits: Benefits - Jobs (publix.com) (https://jobs-beta.publix.com/benefits/)