Job Information
Aston Carter Customer Service Representative in Lake Zurich, Illinois
Description:
Customer Service/Admin
This role is responsible for answering inbound calls and emails from customers calling/emailing in the mainline to the company. You will be the first line of communication. Customers are the number one priority and focus within this role.
-Answer inbound calls and emails, 40-60 a day. Each day can differ
-Assist customers with questions
-Enter data into system on customer information
-Assist with customer issues
-Assist the Sales Team
-Help transfer calls to other departments
-Help enter new customers into system
-Assist other departments with paperwork
Skills:
customer service, Microsoft office, data entry, order entry, inbound phone calls, customer support, administrative support, administration, administrative assistance, outlook, clerical, call center, typing, phone support, sales support, inbound and outbound calls, Troubleshooting, Support, inbound call, filing, Microsoft excel
Top Skills Details:
customer service, Microsoft office, data entry, order entry, inbound phone calls, customer support, administrative support, administration, administrative assistance, outlook, clerical
Additional Skills & Qualifications:
Must Haves
-1 year Customer Service Experience (office or retail)
-High understanding of the communication process
-Microsoft Office (Outlook, Word, Excel)
Nice to Have:
-CRM or ERP experience
-Call Center or manufacturing customer service experience
-Sales experience
Soft skills:
-High communicator
-Empathetic
-Sympathetic
-Phone Voice
-Good listener
-Quick learner
-Verbal and written communication skills
-Team player
-Ability to multi-task (using multiple computer programs at once)
-Attendance/reliability
-Multitasking
-Hard Worker
-Comfortable with working under pressure
-Positive attitude
-Cheerful and upbeat personality
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.