Job Information
Lake Placid Lodge Front Desk Supervisor in Lake Placid, New York
Front Desk Agent Supervisor
About Us: The Lake Placid Lodge is an upscale resort located in the heart of the Adirondack Mountains, situated on the shores of Lake Placid.
Website: https://www.opalcollection.com/lake-placid-lodge/
Job Title: Front Desk Supervisor
Job Description: The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience.
Responsibilities: -Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests -Assist and guide the front office staff through their daily duties and responsibilities. -Respond to guests' inquiries and requests in a timely and professional manner -Ensure accuracy of billing and payment processes -Monitor and review guest feedback -Resolve customer complaints -Train and coach front desk staff -Maintain a clean and organized front desk area
Requirements: -At least 2 years of work experience as a Front Desk Agent or similar customer service role -Degree or Certificate in Hospitality or related field of study -Must be available to work a flexible schedule including days, nights, weekends and holidays -Ability to reliably commute to Lake Placid -Experience with hotel reservations software, like OPERA -Excellent interpersonal and communication skills -Proven leadership and organizational skills
Benefits: -Paid Time Off -Affordable Health, Dental, and Vision Insurance -401(k) Retirement Plan -Free Employee Meals (1 per shift) -Opportunities for Advancement
Equal Opportunity Employer.
Pay starts at $20/hour
Please send application/resume to: Jessica Levy HR Manager jlevy@lakeplacidlodge.com