Job Information
IHG Guest Experience Maker (Concierge) in Kyoto-shi, Japan
As GEM (concierge), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties and Responsibilities
As Concierge Host, I will assume full responsibility for the efficient operation in the following:
Responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with resort standards and policies.
Accommodate special requests whenever possible.
Process and handle all guest requests in regards to packages, faxes, messages and mail.
Assist guests in all inquiries in connection with resort services, hours of operations, key hotel personnel, in-house events, directions, etc.
Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
Strictly adhere to LQA standards and guest comments.
GEM(コンシェルジュ)として、シックスセンシズのビジョンである、人々が自分自身や他者、そして周りの世界と再びつながることをお手伝いすること、そしてシックスセンシズの価値観である、ローカルな感性とグローバルな感性、クラフト体験、エモーショナルなホスピタリティ、責任感と思いやり、楽しさと好奇心、ウェルネスの開拓を十分に理解します。
サステナビリティ、ウェルネス、そして常識にとらわれない体験は、シックスセンシズのすべての活動の中核をなすものです。私はこれらの柱を守り、シックスセンシズのすべてのブランドイニシアティブを熟知し、積極的に参加していきます。
職務と責任
GEM(コンシェルジュ)として、以下の効率的な運営に全責任を負います：
-ゲストのニーズや要望を的確に把握し、リゾートの基準やポリシーに従いつつ、ゲストの満足度を最大化するために個人的な提案や工夫を加えることで、ゲストのさまざまなリクエストに応える。
-可能な限り特別なリクエストに対応する。
-荷物、ファックス、メッセージ、郵便物など、ゲストのあらゆるリクエストに対応する。
-リゾートのサービス、営業時間、ホテルのキーパーソン、社内イベントのご案内などに関するゲストのあらゆる問い合わせをアシストする。
-送迎関連のリクエストについて各部署と調整し、必要に応じてゲストの送迎をサポートする。
-滞在中にゲストが希望するアクティビティの提案、計画、スケジュール、手配を行う。
-シックスセンシズガイドラインとサービス、オペレーション基準を維持する。自分のパフォーマンス水準を維持し、それを上回ること。
-LQA基準とゲストのコメントを厳守する。
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures and meaningful experiences.
It’s a story unlike any other. Out of the ordinary, one could say.
A journey across lands and seas, a tale about what it means to connect to the world around us.
Let the journey begin...
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.