Job Information
IHG Front Office Receptionist in Kyoto-shi, Japan
As Front Office Receptionist, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties and Responsibilities
As Front Office Receptionist, I will assume full responsibility for the efficient operation in the following:
Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest name whenever possible.
Knowledge on room rates and suggesting upselling when necessary.
Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.
Maintain a balanced bank assigned by the hotel. Make change, cash checks, and exchange foreign currency. Reconcile all transactions at the close of each shift.
Maintain efficient administration within the department preparing and submitting operational reports on time.
Conduct procedures involved in the provision of guest in-room amenities.
Ensure all equipment of the department is kept clean and in good working condition.
Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
Strictly adhere to LQA standards and guest comments.
フロントオフィス レセプショニストとして、シックスセンシズのビジョンである、人々が自分自身や他者、そして周りの世界と再びつながることをお手伝いすること、そしてシックスセンシズの価値観である、ローカルな感性とグローバルな感性、クラフト体験、エモーショナルなホスピタリティ、責任感と思いやり、楽しさと好奇心、ウェルネスの開拓を十分に理解します。
サステナビリティ、ウェルネス、そして常識にとらわれない体験は、シックスセンシズのすべての活動の中核をなすものです。私はこれらの柱を守り、シックスセンシズのすべてのブランドイニシアティブを熟知し、積極的に参加していきます。
職務と責任
フロントオフィス・レセプショニストとして、以下の業務を効率的に行うための全責任を負う：
-ご到着時にお客様をお迎えし、可能な限りお客様のお名前を使用しながら、効率的かつフレンドリーにチェックインおよびチェックイン手続きを行う。
-宿泊料金に関する知識を持ち、必要に応じてアップセルを提案する。
-チェックアウト時にゲストの満足度を確認しながらコミュニケーションを取り、すべてのゲストの請求手続きが正しく処理されていることを確認、チェックアウト時のリベートを最小限に抑え、ゲストにご出発をしていただく。
-ホテルが指定する銀行残高のバランスを保つ。釣銭、小切手の現金化、外貨両替を行う。各シフト終了時にすべての取引を確認する。
-業務報告書を作成し、期限内に提出する。
-客室アメニティの提供に関する手続きを行う。
-部門内のすべての備品が清潔で良好な状態に保たれていることを確認する。
-シックスセンシズガイドラインとサービス、オペレーション基準を維持する。自分のパフォーマンス水準を維持し、それを上回ること。
-LQA基準とゲストのコメントを厳守する。
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures and meaningful experiences.
It’s a story unlike any other. Out of the ordinary, one could say.
A journey across lands and seas, a tale about what it means to connect to the world around us.
Let the journey begin...
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.