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Marriott Marketing Communications Manager in Kuala Lumpur, Malaysia

Job Number 24081042

Job Category Sales & Marketing

Location Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

The Marketing Communication Manager will implement and execute the annual hotel Marketing Plan, ensuring timely delivery of initiatives to relevant departments in alignment with the hotel's objectives and Sales & Marketing directives. Responsibilities include driving brand and profile development through advertising, promotions, events, sponsorships, and publicity strategies to maximize revenue generation across rooms, events, and food & beverage.

RESPONSIBILITIES:

  • Develop and execute a year-round media plan, managing communication with all media channels.

  • Handle advertising and track Marriott online media impressions for the hotel.

  • Ensure thorough understanding and adherence to emergency and crisis management policies.

  • Maintain awareness of fire evacuation procedures, health, and safety requirements for associates.

  • Collaborate on the F&B Marketing calendar with the Director of F&B/F&B Manager.

  • Ensure accuracy of hotel information across all communication channels.

  • Uphold brand standards and direction in all materials as the hotel's brand ambassador.

  • Assist in preparing the Annual Marketing Plan and Department Objectives.

  • Collaborate with marketing teams to expand the brand portfolio and increase brand awareness through various activities.

  • Serve as primary communications representative on behalf of the Hotel using social media platforms.

  • Assist in the Marriott Brand Standard Audit - Marketing

  • Deliver positive and respectful client communication, ensuring effective information transfer.

  • Respond to client queries online within 24 hours of initial contact.

  • Champion innovation, especially to drive online marketing and channel engagement.

  • Coordinate and control the photo library. Lead hotel photoshoots.

  • Compile award submission documents.

  • Issue online media releases to promote F&B venues, meeting spaces, and guestrooms.

KEY COMPETENCIES:

  • Experience in online and brand marketing; travel industry experience preferred.

  • Knowledge of marketing, online marketing required and/or hotel marketing strategies preferred; (preferred experience with online marketing, advertising, and finance/budget planning and management)

  • Strong communication and presentation skills

  • Knowledge and keen interest in general consumer online trends

  • Comfortable with using online content management and other online tools

  • Intellectual and analytical curiosity

  • Advanced computer skills and detailed knowledge of various computer programs, including a strong proficiency of MS Excel and Access. Adobe Photoshop knowledge is a plus.

REQUIRED:

  • 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 3 years experience in the sales, marketing, digital or related professional area; hospitality marketing experience preferred.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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