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Job Information

Otis Elevator Company Branch Manager, Service Field in Kowloon, Hong Kong

Date Posted:

2023-07-31

Country:

Hong Kong

Location:

11/F, Harbourside HQ, 8 Lam Chak Street, Kowloon Bay, Kowloon, Hong Kong

The Branch Manager is responsible for the overall Service Field activities of lifts, escalators and passenger conveyors installed in a prescribed area under Sigma Service, ensuring that such equipment is maintained in accordance with Sigma standards, and the performance in line with the approved business plan.

Responsibilities

  • Directs all Service Field activities. Sets up operating targets for Service Field staff. Monitors performance against plans and ensures proper actions are taken.

  • Handles customer enquiries and resolves complaints. Promotes and maintains cordial customer relationship.

  • Establishes and maintains good working relationship with architect, owner, property, management consultant, building management consultant, etc. to enhance Sigma product and service.

  • Ensures all Service Field activities comply with Company’s Quality System and Standards.

  • Liaises closely with other Sections/Departments to ensure smooth running of Service activities.

  • Sets up market surveillance and research to capture market intelligences.

  • Develops Service strategies, forecast and action plans meeting Company objectives.

  • Maintains, evaluates and reviews Service Field operating system to ensure routine maintenance, general repair and equipment modernization are carried out efficiently and meeting customer requirements and Company Standard.

  • Ensures a safe working environment by conducting site inspections and by enforcing through line management safety disciplines according to Company requirements and government regulations.

  • Keeps abreast of code and regulation, and of technological development and disseminates the knowledge to the staff concerned through training.

  • Carries out appraisals of subordinates and develops plans for career development for potential staff.

  • Implements Company Environmental, health and Safety (EH&S) Policy, Action Program, WWJSSS, eliminates all unsafe practices. Co-ordinates and ensures that EH&S regulations and precautions are being enforced by subordinates.

  • Creates and fosters a culture of business practices, instils an awareness of and commitment to the Code of Ethics and performs responsibilities in compliance with the Code.

Requirements

  • Undergraduate Degree or equivalent.

  • Experience in lift industry of not less than 8 years.

  • Sound knowledge of service operation.

  • Commercial marketing experience.

  • Experience in management skill.

We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (* Employee Scholar Program up to $160,000/ person for each degree*)

Website: http://sigmaelevator.com/

Information provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.

By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) Personal Information Collection Statement (for Recruitment), (ii) Terms of Use, (iii) Job Applicant Privacy Policy. If you do not consent to the above, Sigma Elevator (HK) Limited and its affiliates will not be able to accept and process your application.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com .

Privacy Policy and Terms:

Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

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