Job Information
Insight Global Remote Spanish Bilingual Text / Call Crisis Specialist in Knoxville, Tennessee
Job Description
An employer is looking for a highly skilled Remote Crisis Text / Chat Specialist to join one of our largest national clients. In this role you'll join a growing team, and respond to texts and calls from individuals calling into a 988 hotline / text service who are experiencing suicidal ideation or considering self harm. There will be two weeks of training followed by a final role play to mark the end of training. This is a Spanish bilingual role, therefore you must be fluent in Spanish in order to be considered for this role. The shifts for this position are 4 am - 12 pm EST Mon, Wed, Fri, Sat, Sun, with Tues and Thurs off. They also have an opening Sun - Thurs from 12 pm - 8 pm EST with Fri and Sat off, or Thurs - Mon 12 pm - 8 pm EST with Tues and Wed off. This role pays $22/hr, however after 90 days the rate goes up to $24/hr. Usually calls that you're de escalating last around 15 minutes, but the amount of calls you'll be taking per day will vary. Counselors get two 15-minute paid breaks, and one unpaid 30 minute lunch.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
-Bachelors degree or equivalent experience preferably within the mental health field
-Fluent in Spanish, both written and verbal
-At least 1 year of experience within the mental health field
-Good Wi-Fi - WFH position
-Ability to use a personal computer with a video camera for the first 2 weeks before receiving a company laptop null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.