Job Information
NET 3 IT LLC Help Desk I in Knoxville, Tennessee
Full job description {#full-job-description tabindex="-1"}
Job description
Help Desk Tier 1
The Help Desk Is role provides front-line end-user support and system configuration/troubleshooting on-site and remotely to various Net3 IT clients. We are looking for an individual who is:
- Strong interpersonal and communication skills; ability to explain simple procedures in writing or verbally; excellent phone skills.
- Strong ability to learn and follow instructions well; strong analytical skills.
- Ability to train Help Desk, make presentations to an internal audience, and interact positively with upper management.
- Independent problem-solving, self-direction.
- To be able to troubleshoot and configure Office 365 and Microsoft Azure.
- Works well alone or in a team.
Essential Duties and Responsibilities:
- Provide on-site/remote technical support for end users
- Deploy/re-deploy new computers as needed
- Configure printers and switches (basic only)
- Complete technical documentation of installed equipment
- Troubleshoot Wi-Fi/Network connectivity
- Troubleshoot and Administer Windows-based applications, Workstations OS
- MFP/Scanner/FAX troubleshooting
- Work service requests and incidents through a ticketing system
- Other tasks or duties as assigned or required
- Troubleshoot VOIP-related issues
Qualifications/Experiences:
- Basic networking familiarity
- Basic understanding of Windows Servers 2008/2012/2016.
- Excellent knowledge and troubleshooting skills for Windows 7/8/8.1/10, Mac OSX, Android and IOS devices.
- Excellent in troubleshooting helpdesk issues such as, password resets, printer installation, Wi-Fi, performance issues,
- Outlook setup, removing malware/virus etc.
- Basic understanding of Office 365 and E-mail concepts.
- Basic understanding of VOIP systems and protocols.
- 2 years of experience in a Help Desk environment using a ticketing system.
Work Conditions and Other Considerations:
- Candidates should have reliable transportation for travel between customer sites
- The candidate should be able to lift 51 pounds
- In-home work area and internet connectivity for remote support when needed
- Participation in after-hours work as needed
- Location: Knoxville, TN
Net3 IT offers competitive salaries and a full complement of benefits, including a flexible work schedule, great personal time, health insurance with HSA match, dental/vision plans, company-paid long-term disability and life insurance, cell phone stipend, and client referral bonuses.
Job Type: Full-time
Benefits:
- 401(k)
- Dental Insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- On call
- Weekend availability
9050 Executive Park Dr Ste C 105, Knoxville, TN 37923
Job Type: Full-time
Pay: $38,500.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Experience level:
- 2 years
Schedule:
- Monday to Friday
- On call
Experience:
- Help desk: 2 years (Preferred)
- Windows: 2 years (Preferred)
Work Location: In person