Job Information
GC Services Account Representative Specialist in Winston Salem, North Carolina
Overview
Who we are:
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What’s the Role About?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
Are you energetic, enthusiastic with an engaging personality?
Are you driven to deliver effective results while providing excellent customer service?
Do you have extraordinary communication skills?
What’s in it for YOU?
Early access to earned wages via PayActiv (https://www.payactiv.com/for-you/)
Access to 50% of earned wages up to $500 per pay period
Full-time, non-seasonal
Paid training
Advancement opportunities (management training program)
Employee discounts
Extensive Benefits Package
Medical, Dental, Vision Insurance
Paid Time Off
401(k) Investments
Responsibilities
In addition to delivering extraordinary service on calls in a fast-paced, structured customer care environment, you may:
Take back-to-back customer service phone calls with customers throughout the entirety of your shift
Responding to external and internal customer requests via phone and email in a faced paced, highly complex environment
Independently collect past due invoices by contacting customers via phone, email, or portal
Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
Organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment.
Process daily and/or month-end Account reconciliations – spread sheets such as daily cash log.
Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company.
Preparation of weekly aging report and prioritize accounts based on overdue status.
Account review for credit releases.
Qualifications
What We Look for in a Candidate:
18 years or older
High School Diploma or GED
Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.
Superb attendance, so you can be there when our customers need us.
Professional/commercial collection experience
Must have the ability to define and solve problems.
Must be self-motivated, work independently with minimum supervision, and be an effective team player.
Excellent verbal and written communication skills required.
Excel/ Word skills including Pivot tables, VLookups and other formulas.
SAP/CRM experience – preferred
All job offers are contingent upon completion of drug screen and background checks.
Position Category Administrative/Clerical
Job Location US-NC-Winston-Salem
Minimum Pay Rate USD $16.00/Hr.