Job Information
CrowdStrike, Inc. Platform Operations Engagement Specialist (Remote) in Kirkland, Washington
CrowdStrike, Inc. Full time R17929
#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
CrowdStrike Services is seeking an Engagement Specialist who is responsible for all aspects of assigned Operational Support projects including the initial customer engagement, kickoff, resourcing, ongoing project management, reporting, engagement wrap up, and sales hand off. This role will also work closely with other internal groups such as Support, Customer Services, Sales, and Product Engineering to coordinate efforts as relevant to advocating for customer needs. Additionally, this role will also assist with the management of partner relationships, resources, and technical vetting.
What You'll Do:
Customer Engagement activities may include:
Work cross functionally with CrowdStrike teams to ensure successfully delivery outcomes
Anticipate customer needs for Platform Operations by staying abreast of new CrowdStrike technologies and incorporating this into the customer journey
Manage customer projects both directly and as a project leadership role
Perform engagement processes such as the project kickoff, customer reach out and scheduling, resource coordination, cross team communications and project wrap up process
Perform the project kickoff covering technical implementation, configuration, and troubleshooting assistance overviews with the deployment of the CrowdStrike Falcon platform and associated applications
Work with customers and internal CrowdStrike teams to identity key issues, facilitate solutions and communicate with all parties to resolution
Work closely and collaboratively with Platform Operations team to develop customer facing collateral
Lead skills workshops for the Platform Operations team
What You'll Need:
Bachelor's degree in Business Administration, Information Technology, or related discipline, and 4+ years of experience performing IT deployments or managing customer engagements in an end user/customer environment, as well as experience with the following:
Extensive understanding of customer engagement concepts
Strong ability to communicate and build collaborative relationships
Excellent customer service
Creative, critical and problem-solving skills
Expert time management and organization skills, ability to effectively manage multiple tasks over multiple projects at once
Manage the Agile methodologies and continuous improvement program
High level of attention to detail
Drive to persist with customer projects
Proactive and thorough ability to manage work and prioritize customer projects
Utilize data driven process to identify improvements to the customer engagement process
General understanding of IT and security technologies
Proficient in the use of Microsoft Office applications, Word, Excel, Access, PowerPoint