Job Information
Eastman Inside Sales Representative in Kingsport, Tennessee
Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2023 revenue of approximately $9.2 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.
Role Description
The Inside Sales Representative is responsible for day to day management and growth of their assigned customer base and territory. This individual will develop phone-based account and territory management plans, generate and support incoming sales leads, initiate prospect calls, and establish ongoing rapport with existing and potential customers.
Responsibilities
Develop and utilize territory management plan
Identify and cold-call prospects
Support account managers in generating new business by creating and delivering qualified opportunities
Make outbound follow-up calls to existing customers via telephone and email cross-sell and up-sell
Support, manage, and qualify incoming leads from all sources
Service existing accounts consisting of order follow-ups; complaint handling; resolving credit concerns; sample follow ups; and other account related issues
Provide Voice of Customer feedback including product quality, performance and service issues and concerns
Effectively leverage CRM for documentation, collaboration, and analysis
Communicate the entire offering and value, including product/service features and benefits, prices, and credit terms
Provide ongoing sales demand forecasts
Negotiate business to close including pricing, sales terms and other condition
Qualifications
BS/BA in business related discipline preferred
Previous customer service or inside sales experience would be beneficial
Experience with CRM and other sales systems and tools
Traits: passion for selling, tenacious, Inquisitive
Eastman Behaviors
Bias for Action
Market Insight
Adaptability
Courage
Optimism
Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.
Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.