Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
Home View All Jobs (2,292,573)

Job Information

Grass Valley Technical Customer Support Broadcast Engineer (Arabic speaker) in Kingsclere, United Kingdom

With our award-winning technology and trusted expertise, Grass Valley enables and empowers creators, broadcasters and media organizations to produce brilliant content that captivates audiences and connects people through the magic of media.

As the industry’s R&D powerhouse, we offer the widest and deepest range of best-in-class solutions in the industry. We are the trusted partner to many of the biggest and most creative names in the media and entertainment business as we help our customers to build successful media businesses and navigate the rapidly shifting mediascape.

About Grass Valley?

As the world continues to evolve, Grass Valley is also transforming: Creating innovative breakthrough solutions to serve customers’ changing needs and realities. We are proud that for over 60 years, our innovations have enabled content creators, broadcasters, and media organizations to produce rich, compelling content that brings the viewer even closer to the action; more engaged with the story and more connected to others.

Our people are creative, knowledgeable, passionate and dedicated, working together to deliver high quality solutions and services to customers all over the world. We are looking for our future ambassadors, technologists, thought leaders and innovators to continue this beautiful journey with us. This is your opportunity, join us!

For further information, please visit www.grassvalley.com

The Role

To be successful in this role, you must have a true passion for helping and supporting and have our customers’ best interest at heart, as well as the business itself.

The main purpose of the job is:

  • Put our customers first by providing industry leading customer service with innovative solutions to overcome challenges faced by our customers.

  • Apply advanced troubleshooting techniques to provide solutions to our customers' individual needs.

  • Work directly with Grass Valley Support Account Managers and Product Experts to help reproduce and resolve customer issues.

  • Drive customer communication

  • Drive projects that improve support-related processes and our customers’ technical support experience

  • Write tutorials, how-to videos, and other technical articles.

  • Work on highly complex customer problems.

  • Provide prompt and accurate feedback to customers.

  • Ensure all issues are properly logged within SFDC, JIRA and support programs.

  • Prioritize and manage several open issues at one time.

  • Prepare accurate and timely reports.

  • Produce written designs and documentation regarding proposed or actual deployments - includes traditional as well as solutions using Grass Valley AMPP Technology

What you will need to be successful

Technology Systems Knowledge:

  • A minimum of 3 years of work-related skills, knowledge, or experience is required in related broadcast industry (video or cloud services) 

  • Ideally coming from a Broadcast Technical Support, Field Service, Technical Operations or Professional Services role.

  • Previous experience or knowledge of Salesforce and Jira.

  • Understanding of broadcast production and technologies, including media file standards and applications.

  • Working Knowledge of digital and analogue electronics and digital and analogue video and audio systems.

  • Cloud or Virtualization technology basic knowledge (VMWare, AWS, Xen or KVM).

  • Networking: IP switching and routing, IP multicast. CCNA/CCNP is a plus.

  • Basic knowledge of server-based applications and computer networking.

  • Exposure to Virtualization (VMware, Xen, Hypervisor).

  • Exposure to Cloud computing.

  • Exposure to security concepts / best practices.

  • Knowledge on & with IPsec, VPN, Load Balancing, Iperf, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools.

Other Preferred Skills:

  • Strong customer focus.

  • Strong multi-tasking skills.

  • Self-starter who is excited about technology.

  • Solid research skills with an emphasis on finding and using information quickly.

  • Proven ability to function as a part of a team.

  • Excellent written and verbal communication skills.

  • Proven ability to meet deadlines.

  • Be hardworking, organised, team orientated and be able to work under pressure.

  • Ability to travel to and work at customer sites on a regular basis if required.

  • Fluent in English and Arabic (both oral and written) is required, other languages are a plus

Grass Valley offers competitive compensation packages in an energizing and supportive work environment.

This job description is intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties and skills required of this job.

Grass Valley is an equal opportunity employer and makes employment decisions without regard to gender, marital status, race, religion, colour, age, disability, sexual orientation or protected veteran status.

Powered by JazzHR

DirectEmployers