Job Information
ASM Global Usher Guest Services in Kent, Washington
Job Title: Usher/Ticket Taker
Department: Operations
Reports To: Director of Event / Director of Operations
FLSA Status: Hourly/ Non-Exempt
Pay Rate: $16.80
SUMMARY:
Under supervision of the Director of Event & Director of Operations, responsible for directing and guiding guests to appropriate seat location, handle any questions/comments/suggestions from guests and communicate facility amenities.
MAJOR RESPONSIBILITIES:
Responsible for scanning guest’s tickets as they enter the building.
Direct guests to seats listed on their tickets.
Respond to any guest incidents including, but not limited to, fights, injuries and illnesses.
Communicate facility amenities to guests as needed and requested.
Provide excellent customer service by remaining calm and courteous.
Help with lost children or guests find their party.
Log all required information on appropriate forms, including but not limited to, incident reports and lost and found log.
KNOWLEDGE, SKILLS, ABILITIES:
On-the-job training provided.
HS diploma preferred.
Must be able to stand, walk and climb stairs for duration of shift. Shifts generally last 6-8 hours.
May be exposed to adverse weather conditions.
Must be able to work nights, weekends, and holidays as well as during normal business hours.
Must be able to multi-task and work well under pressure in a fast-paced environment.
Employees are eligible to join our 401K after 1 year and 1000 hours of service. Holidays worked are paid at time and a half. Sick Time is accrued at 1 hour for every 30 worked and can be used in 2-hour increments or more. Employees (and family) will be eligible for Medical, Dental & Vision benefits when completing 1560 hours in a 365-day time frame.
TO APPLY:
Applications can be found at www.accessoshowarecenter.com/venue/employment (http://www.accessoshowarecenter.com/venue/employment).
Kate Anderson – HR Designee
accesso ShoWare Center
625 W. James St
Kent, WA 98032
Fax No. (253) 856-6713
EMAIL: Employment@accessoshowarecenter.com
Applicants that need reasonable accommodations to complete the application process may contact- 253-856-6706.
ASM Global is an Equal Opportunity Employer/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.