Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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iQuasar, LLC Help Desk Analyst in Kent, Washington

A Help Desk Analyst plays a crucial role in providing technical support and assistance to end-users within an organization. They are responsible for resolving IT-related issues, troubleshooting problems, and ensuring a smooth and efficient operation of computer systems and software applications.

Responsibilities:

  1. User Support:

    • Provide first-line support to end-users, responding to inquiries and resolving technical issues promptly.
    • Assist users with hardware, software, and network problems.

  2. Troubleshooting:

    • Diagnose and troubleshoot technical issues through effective problem-solving techniques.
    • Escalate complex issues to higher-level support teams when necessary.

  3. Ticket Management:

    • Log and manage support requests using a ticketing system.
    • Prioritize and categorize tickets based on urgency and impact.

  4. Communication:

    • Communicate technical information to non-technical users in a clear and understandable manner.
    • Provide regular updates to users on the status of their support requests.

  5. Documentation:

    • Maintain accurate records of technical issues and their resolutions.
    • Contribute to the development and updating of knowledge base articles.

  6. Hardware and Software Support:

    • Install, configure, and troubleshoot hardware components and software applications.
    • Guide the proper use of software and applications.

  7. Remote Assistance:

    • Offer remote support to users, resolving issues without requiring in-person assistance.
    • Utilize remote desktop tools to troubleshoot and resolve problems.

  8. User Training:

    • Conduct training sessions or create documentation to educate users on IT best practices.
    • Proactively address common user issues through education and awareness.

  9. Collaboration:

    • Collaborate with other IT teams to escalate and resolve complex technical issues.
    • Provide feedback to improve IT systems and processes.

  10. Security Awareness:

    • Assist in enforcing IT security policies and procedures.
    • Report and address security incidents or breaches promptly.

Qualifications:

  • Associate or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • Previous experience in a help desk or technical support role is beneficial.
  • Strong problem-solving and analytical skills.
  • Excellent communication and customer service skills.
  • Familiarity with common operating systems, software applications, and hardware components.
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