SMG Guest Services Supervisor in Kent, Washington

Job Title: Guest Services Supervisor

Department: Operations

Reports To: Director of Operations

Supervisors: Ushers, Ticket Takers, Guest Services Representative

FLSA Status: Hourly/ Non Exempt


This position is responsible for overseeing Ushers, Ticket Takers and Guest Services Representative as it relates to Guest Services activities. Position is overseen by the Director of Operations.


  • Direct staff on duties and assign to appropriate work location.
  • Provide assistance to any Guest Services Staff member.
  • Ensure all incident reports are completed accurately and completely according to company standards.
  • Provide customer service to all guests by remaining calm and courteous.
  • Help with seat relocations and ADA seating.
  • Ensure Guest Services staff is given appropriate breaks in a timely manner and according to State and Federal Laws.
  • Handle guest related incidents, including but not limited to, injuries, illnesses and inappropriate behavior.
  • Ensure guests are following accesso ShoWare Center standards with regards to tickets, entrance, conduct, etc.
  • All other duties as assigned.


  • Experience working as ShoWare Center Guest Services Associate, in good standing, for a minimum of 1 year.
  • Must be able to stand, walk and climb stairs for the duration of the shift.
  • Must be able to work nights, weekends and holidays in addition to normal business hours.
  • Must be able to communicate effectively, written and verbal, in English.
  • May be exposed to adverse weather conditions.

Recruiter-Kate Anderson

accesso ShoWare Center

625 W James St.

Kent, WA 98032

Applicants that need reasonable accommodations to complete the application process may contact- 253-856-6706.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled