Job Information
Senske Lawn and Tree Care, LLC Outside Sales, Residential Representative in Kennewick, Washington
Position Summary Sells programs and services to current and prospective customers through traveling around assigned territory. Conducts development and follow-up of leads and customer retention/service calls through means of telephone and person-to-person contact to identify customer needs. Provide accurate service quotes based on property size and customer needs. Prospects and generates sales revenue by adding new program customers and cross selling and up selling current customers. Develops customized service solutions based on customer needs and offering Senske products and programs. May focus in either residential or commercial sales. Salary: $55,000 - $85,000 per year (base & commission) Position Description The essential duties of this position include the following: * Travels to potential customer properties to identify needs, provide cost estimates and bids for services. Sells programs and services to present and prospective customers through in person contact. Secures sales and arranges service dates. * Measures property with appropriate tools to ensure utmost accuracy in the quoting process. * Follows established procedures and guidelines to promote and sell Senske products and services within an assigned geographic area, product range, or list of customer accounts utilizing resources and tools provided to achieve sales targets and promotion program objectives. * Maintains call records, account status and customer feedback in CRM system. Manages account records and programs in an organized manner. Compiles lists of prospective customers for use as sales leads based on information from direct mailing/advertisement campaigns, community activities, and other resources. * Prepares and maintains proper sales reports. * Conducts retention and service calls. Meets company retention standards. * Contacts customers to measure satisfaction after service is completed or to otherwise provide assistance by answering their questions and service concerns. * Works to resolve customer complaints regarding sales and service. Analyzes and distributes new sale cancellation requests to retain customers. * Other duties as assigned Position Qualifications * High School Diploma or equivalent. * Three years of outside sales experience, preferably in lawn/horticulture/pest field. Training or equivalent combination of education and experience, including experience as a technician is acceptable. * Must pass lawn application licensing tests in the state in which the position is selling. May be required to take additional testing depending on services that the position will sell to customers. * Excellent computer skills, including MS Outlook, Word and Excel. Data entry skills with a mobile device. * Negotiation and influencing skills, Consultative sales skills and strong communication skills. * Knowledge of selling techniques (prospecting, overcoming objections, closing sales). * Ability to build customer relationships and provide customer service * Mathematical skill to calculate figures and amounts such as discounts, commissions, proportions, percentages, area and volume * Ability to operate a motor vehicle and travel locally on an extensive basis * Time management skills, including punctuality for on-time attendance * Ability to define customer problems, collect data, establish facts, and draw valid conclusions * Highly motivated to complete tasks within a time frame * Prioritizing, time management and organizational skills * Valid state driver's license from state of residence within 30 days of hire, and a clean driving record per company standards. * Must be 21 years of age by date of hire. The physical demands described here are representative of those that must be met by an employee to successfully perform the To view the full job description,