Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
Home View All Jobs (2,191,509)

Job Information

J&J Family of Companies DIRECTOR ITSM PRODUCTS & WORKFLOW in Karnataka, India

DIRECTOR ITSM PRODUCTS & WORKFLOW - 2407020348W

Description

Director ITSM Products & Workflow

Responsibilities:

  • Responsible for technical ownership of ServiceNow ITSM and processes including Incident, Problem, Change, Knowledge and Service Request.

  • Manages team of 20 resources, including employee and MSP staff, to deliver ITSM product and workflow objectives.

  • Responsible for the Command Center team and facilitation of service restoration for major incidents.

  • Maintain operational services to the highest level of quality and the best price point.

  • Influence business stakeholders to optimize service positioning, consumption and cost while ensuring an excellent end-user experience.

  • Manage the budget and contracts related to Managed Service Partners and technology vendors.

  • Possess an in-depth and broad understanding of support strategies, technologies, processes and operational performance management at a global and regional level, coupled with skills to drive operational efficiencies to maximize the end user experience.

  • Manage the technologies related to the operational environments of service management including vendor roadmaps, implementations, and organizational change management.

  • Partner with peers in application/service/product and business stakeholders to develop continuous improvement plans and demonstrate successful achievement through organizational change management and measurements.

  • Act as an escalation point for major incident management and resolution during service disruption events.

  • Participate in industry best practices, vendor reviews, and lessons learned to bring innovation to the Consumer experiences.

  • Champion a culture of reliability and excellent service delivery.

  • Drive innovation through automation of services and capabilities

Qualifications:

  • B.A / B.S degree required; degree in STEM field preferred.

  • 15 years of relevant technology experience.

  • 5 years of organizational leadership / people management experience.

  • Demonstrated experience in an IT service delivery and management role for a global organization.

  • Strong understanding of IT Service Management frameworks (e.g. ITIL) and demonstrated experience integrating ITSM workflow with DevOps ways of working.

  • Demonstrated experience leveraging ITSM process (Incident Management, Problem Management, Release Management, Asset Management etc.) to propel operational performance of technology organizations.

  • In depth experience and understand of ServiceNow.

  • Demonstrated experience leading teams comprised both of direct staff and managed service providers.

  • Ability to develop action plans for a service organization to support and achieve target outcomes.

  • Previous experience working in a multi-cloud or hybrid cloud technology environment.

  • Exceptional leadership skills, including the ability to lead, coach, motivate and work through others to achieve desired results and outcomes.

  • Strong ability to communicate effectively and manage relationships with external service providers.

Qualifications

Qualifications:

  • B.A / B.S degree required; degree in STEM field preferred.

  • 15 years of relevant technology experience.

  • 5 years of organizational leadership / people management experience.

  • Demonstrated experience in an IT service delivery and management role for a global organization.

  • Strong understanding of IT Service Management frameworks (e.g. ITIL) and demonstrated experience integrating ITSM workflow with DevOps ways of working.

  • Demonstrated experience leveraging ITSM process (Incident Management, Problem Management, Release Management, Asset Management etc.) to propel operational performance of technology organizations.

  • In depth experience and understand of ServiceNow.

  • Demonstrated experience leading teams comprised both of direct staff and managed service providers.

  • Ability to develop action plans for a service organization to support and achieve target outcomes.

  • Previous experience working in a multi-cloud or hybrid cloud technology environment.

  • Exceptional leadership skills, including the ability to lead, coach, motivate and work through others to achieve desired results and outcomes.

  • Strong ability to communicate effectively and manage relationships with external service providers.

Primary Location Asia Pacific-India-Karnataka-Bangalore

Travel No

Job Function Operations (IT)

Req ID: 2407020348W

DirectEmployers