Job Information
Dickinson Financial Corporation Branch Ops Support Spec I in Kansas City, Missouri
Summary :
This position provides phone, chat, and email support for a variety of different areas within the bank including branch, client care center, digital banking, loan operations and accounts payable. The primary responsibilities include ensuring proper deposit account documentation, performing account maintenance through data entry and archiving documents.
Principal Accountabilities :
Perform account check back to ensure proper account set up and account documentation for deposit accounts including checking, savings, and certificates of deposit.
Scan and index account documentation and other bank records into permanent online storage system.
Perform account maintenance.
Provide general support by answering questions over the phone, chat or via email for branch associate, care center associates and associates from other departments.
Understands, embodies, communicates, and instills corporate initiatives and vision, including the six Pillars of Success.
Maintains client information in complete confidence.
Completes other specified duties as assigned.
Regular attendance required, working at the assigned worksite, or assigned remote location during regular business hours and/or assigned hours.
Minimum Qualifications:
High school diploma, GED, or equivalent education required.
Ability to work proficiently with internal client database software solutions.
Working knowledge of Microsoft Excel.
Ability to communicate verbally and in written form effectively and professionally.
Must be self-motivated, be able to work independently and support the efforts of the other members of the Deposit Operations team.
Detail oriented.
Ability to adapt easily to change.
Physical Requirements:
The work environment is typical of a standard office setting. The position is sedentary, exerting 0 – 10 lbs. of force occasionally and/or a negligible amount of force frequently. It involves sitting most of the time but may also involve moving about or standing for brief periods of time. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used requiring the ability to manipulate a keyboard or keypad. Ability to read/decipher a computer screen or written documents is necessary. Ability to express or exchange ideas; impart oral information to clients or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Ability to receive detailed information through oral communication is required.
Equal Opportunity Employer/Disabled/Veterans
Academy Bank and Armed Forces Bank provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. If you need an accommodation for any part of the employment process, please e-mail humanresources@dfckc.com.