Job Information
Dairy Farmers of America Asset Management & ServiceNow Analyst II in Kansas City, Kansas
Position : Asset Management & ServiceNow Analyst II
Location : Kansas City, Kansas
Requisition ID: : 26136
This role is responsible for procurement, deployment, and offboarding of network/server devices and services, tracking asset locations and assignments, and engaging with telecom/internet carrier vendors and VAR’s. Operate as point of contact for locations regarding billing and circuit maintenance.
Job Duties and Responsibilities:
Procure network devices and accessories through vendors
Leverage purchasing agreements, carrier incentives, promotions, volume purchasing, and other methods to secure the best pricing for purchases
Deploy and track all outgoing shipments
Receive and immediately process all incoming shipments
Collect, decommission, and dispose of all retired IT network/server devices, leveraging recycling agreements and opportunities to maximize return on recycled devices
Lead efforts to merge accounts and transfer assets for acquisitions and mergers
Operate as point of contact for remote offices and locations regarding network billing, asset assignment, and circuit management
Collaborate with Accounting to resolve intercompany chargeback issues
Create and maintain documentation related to procurement, asset information maintenance, offboarding, and decommission of various IT assets
The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required
Minimum Requirements:
Education and Experience
Associates degree in a related technical field or a related professional experience
3 or more years of experience in procurement/purchasing in a large enterprise/corporate environment preferred
3 or more years of direct experience supporting accounts, expenses, invoices, etc. in a large enterprise/corporate environment preferred
2 or more years of system administration, creating/moving/deleting accounts, distribution lists and account audits preferred
3 or more years of experience in creating and compiling reports for financial, inventory, and licensing BI reports preferred
Experience working in ServiceNow or comparable CRM/ticketing system
Experience with supporting remote users
Experience in direct customer service
Experience working in a ticketing system or CRM
Certification and/or License – N/A
Knowledge, Skills and Abilities
Able to demonstrate superior customer service skills
Able to demonstrate superior organization and task management skills
Able to demonstrate analytical skills and the ability to identify relevant information from large sets of data
Able to demonstrate basic financial cost saving skills
Able to communicate and translate technical topics into easy-to-understand concepts
Able to communicate clearly and effectively, both verbally and in writing
Able to clearly document technical processes
Able to ask direct and logical questions to determine problem causation and follow documented processes to a successful resolution
Knowledge of MDM compliance policies
Knowledge of Apple products, including iPhone, iPad and Mac Computers
Knowledge of Android devices, including phones and tablets
Must be able to read, write and speak English
An Equal Opportunity Employer