Sharp Electronics Corporation MNS Field Technical Representative 1 in Johnson City, Tennessee
The Managed Network Services Field Technical Representative position is responsible for providing helpdesk end-user support to Sharp Business Systems clients with complex issues in various technical hardware and software issues. The position may work internally on occasion but will frequently be asked to perform on site visits in order to diagnose technical issues and suggest corrective actions. Additional duties include diagnosing and resolving technical issues over the phone by using advanced remote management tools and logging tickets into our ticketing database to track time and facilitate tactical report generation.
Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment.
Perform on site visits as needed
Troubleshoot, monitor, and maintain client computers and desktop applications.
Support current Windows operating systems (XP through Windows 10).
Support current Microsoft Office Suites.
Escalate unresolved issues to the appropriate internal channel.
Must be self-motivated and work well in a team environment.
Excellent customer service skills
Excellent communications skills, including the ability to translate complex technical terms and concepts into layman’s terms.
Some weekend work may be required on occasion, so must have ability to occasionally work remotely updating servers.
5+ years’ experience in a technical support role
3-5 years’ experience in a remote technical support role
Current Microsoft Desktop Certification highly preferred. Excellent communication skills required.
Experience with current Windows operating systems (XP through Windows 10) required.
Ability to remotely configure Smartphones to various email systems preferred.
Experience with local and network printers preferred.
Basic administration of Windows servers preferred.
LAN/WAN and basic network troubleshooting and problem solving preferred.
Familiarity with email server and spam filtering technology preferred.
Must have exceptional communication skills.
Must be energetic, self-motivated and work well in a team environment
Ability to work remotely as needed
A valid driver's license is required
Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran
Job Location US-TN-Johnson City
Posted Date 5 days ago (10/14/2021 9:20 AM)
Job ID 2021-6466
Category Information Technology