Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Sharp Electronics Corporation MNS Field Technical Representative 1 in Johnson City, Tennessee

Overview

The Managed Network Services Field Technical Representative position is responsible for providing helpdesk end-user support to Sharp Business Systems clients with complex issues in various technical hardware and software issues. The position may work internally on occasion but will frequently be asked to perform on site visits in order to diagnose technical issues and suggest corrective actions. Additional duties include diagnosing and resolving technical issues over the phone by using advanced remote management tools and logging tickets into our ticketing database to track time and facilitate tactical report generation.

Responsibilities

  • Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment.

  • Perform on site visits as needed

  • Troubleshoot, monitor, and maintain client computers and desktop applications.

  • Support current Windows operating systems (XP through Windows 10).

  • Support current Microsoft Office Suites.

  • Escalate unresolved issues to the appropriate internal channel.

  • Must be self-motivated and work well in a team environment.

  • Excellent customer service skills

  • Excellent communications skills, including the ability to translate complex technical terms and concepts into layman’s terms.

  • Some weekend work may be required on occasion, so must have ability to occasionally work remotely updating servers.

Qualifications

  • 5+ years’ experience in a technical support role

  • 3-5 years’ experience in a remote technical support role

  • Current Microsoft Desktop Certification highly preferred. Excellent communication skills required.

  • Experience with current Windows operating systems (XP through Windows 10) required.

  • Ability to remotely configure Smartphones to various email systems preferred.

  • Experience with local and network printers preferred.

  • Basic administration of Windows servers preferred.

  • LAN/WAN and basic network troubleshooting and problem solving preferred.

  • Familiarity with email server and spam filtering technology preferred.

  • Must have exceptional communication skills.

  • Must be energetic, self-motivated and work well in a team environment

  • Ability to work remotely as needed

  • A valid driver's license is required

Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran

#LI-DNP

Job Location US-TN-Johnson City

Posted Date 5 days ago (10/14/2021 9:20 AM)

Job ID 2021-6466

Category Information Technology

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