Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Robert Half Desktop Support in Jacksonville, Florida

Description

As a Desktop Support Technician, you will be the frontline of IT support, responsible for providing technical assistance and troubleshooting to end-users within our organization. This role requires a strong customer service orientation, combined with excellent technical skills to resolve hardware, software, and network issues efficiently. You will play a vital role in ensuring the productivity and satisfaction of our users by delivering timely and effective support.

Responsibilities:

  • User Support: Provide technical support to end-users via phone, email, chat, or in person. Assist users with hardware and software issues, including installation, configuration, and troubleshooting. Address user inquiries and resolve technical problems in a timely manner.

  • Hardware Maintenance: Install, configure, and upgrade desktops, laptops, printers, and other peripherals. Diagnose and repair hardware issues, such as faulty components or connectivity problems. Coordinate warranty repairs and equipment replacements as needed.

  • Software Installation and Configuration: Install, configure, and update software applications and operating systems on end-user devices. Ensure software licenses are properly managed and compliant with vendor agreements. Assist users with software installation, updates, and license activation.

  • Network Connectivity: Troubleshoot network connectivity issues, including wired and wireless connections. Configure network settings and troubleshoot DNS, DHCP, and TCP/IP issues. Collaborate with network engineers to resolve complex network problems.

  • Security and Compliance: Implement security measures to protect end-user devices from malware, viruses, and other security threats. Ensure compliance with IT security policies and procedures. Educate users on security best practices to minimize risks.

  • Documentation and Training: Maintain accurate records of user requests, troubleshooting steps, and resolutions in the helpdesk ticketing system. Create user documentation and knowledge base articles to facilitate self-service support. Provide training and guidance to users on IT tools and procedures.

  • Hardware and Software Inventory: Manage inventory of IT assets, including desktops, laptops, software licenses, and peripherals. Conduct periodic audits to reconcile inventory records and identify discrepancies. Procure new hardware and software as needed to meet business requirements.

  • Collaboration and Escalation: Collaborate with other IT teams, including system administrators, network engineers, and security specialists, to resolve complex technical issues. Escalate unresolved problems to higher-level support teams or vendors as necessary.

    Requirements

  • Associate's degree or equivalent certification in Computer Science, Information Technology, or related field.

  • Proven experience in desktop support or a similar technical support role, with a minimum of X years of experience.

  • Proficiency in troubleshooting desktop hardware, software, and peripherals.

  • Strong knowledge of Windows and/or macOS operating systems.

  • Familiarity with Active Directory, Group Policy, and other directory services.

  • Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.

  • Strong problem-solving and troubleshooting skills.

  • Ability to work independently and prioritize tasks in a fast-paced environment.

    Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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