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City of Jacksonville Change Manager - Information Technologies in Jacksonville, Florida

Change Manager - Information Technologies

Print (https://www.governmentjobs.com/careers/jacksonvillefl/jobs/newprint/4450616)

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Change Manager - Information Technologies

Location

Jacksonville, FL

Job Type

Appointed Employee

Job Number

2024-05909

Department

FINANCE AND ADMINISTRATION

Opening Date

03/29/2024

Closing Date

Continuous

  • Description

  • Benefits

  • Questions

Job Description

Are you looking for a position with a work/life balance? Do you want to earn four weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered yes to any of these questions, you need to complete your application now. Work for the city you love!!!

The Information Technology Division is actively seeking a Change Manager.

Did you know as a City of Jacksonville employee, you would also have 12 paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after 10 years of public service and on-time payments.

The Change Manager (CM) reports to the PMO Manager and is responsible for handling the change management of Information technology Division ITD) projects of various sizes. The CM is responsible for ensuring IT projects are met on time and on budget by increasing employee adoption and usage. The CM will assist in managing IT project communications between IT and its business partners and ensuring that critical training milestones, updates, and relevant communications are distributed in a timely manner. The CM will work closely will project managers to coordinate timing and properly manage stakeholder expectations.

The CM will be the subject matter expert for Change Guide organizational development, encompassing changes in company culture, structure, and internal processes related to technology. A significant part of the job will be to ensure employee engagement, ensures changes are communicated effectively, and staff are supported throughout the transition. Responsible for WIFM strategy – What’s In It For Me!

The CM is responsible for the employee adoption of new technology and processes implemented by ITD, while providing excellent customer service to our business partners. Acceptance of new changes will be largely dependent on the CM’s ability to show the value of these changes and address the concerns of the business at every level.

Examples of Work

Primary responsibilities include the following:

  • Drives effective change management at multiple levels of the organization.

  • Creates and applies a structured methodology and process to provide a standardized expectation for all projects.

  • Works with and through others in the organization to achieve our goals.

  • Enables effective communication between ITD and its business partners.

  • Leads and supports training efforts to ensure process adoption from all stakeholders.

  • Applies interpersonal skills to develop and maintain relationships with stakeholders at every level of the organization.

  • Leverages experiences with change management to safely guide the organization and project stakeholders through large scale changes.

  • Performs autonomously and flexibly in ambiguous situations while collaborating with team members and maintaining open lines of communication with all relevant stakeholders.

Knowledge, Skills and Abilities

  • Communication Skills: Strong verbal and written communication skills are essential for effectively conveying change messages to diverse audiences. The ability to articulate the rationale behind change initiatives and address stakeholder concerns is critical.

  • Stakeholder Management: Experience in stakeholder analysis and engagement, including the ability to identify key stakeholders, assess their level of influence and interest, and develop tailored communication and engagement strategies.

  • Project Management Skills: Proficiency in project management methodologies and tools to effectively plan, execute, and monitor change initiatives. Experience in coordinating cross-functional project teams and managing timelines and deliverables.

  • Analytical Skills: Ability to assess the impact of changes on various aspects of the organization, including processes, systems, culture, and people. Strong analytical skills to identify risks, opportunities, and dependencies related to change initiatives.

  • Adaptability: Flexible and adaptable mindset to navigate uncertainty and ambiguity inherent in change processes. The ability to pivot and adjust strategies based on feedback and changing circumstances.

  • Leadership and Influence: Demonstrated leadership skills to inspire and motivate teams, facilitate collaboration, and drive change across the organization. The ability to influence stakeholders at all levels and foster a culture of change readiness and resilience.

  • Problem-Solving Skills: Strong problem-solving and decision-making skills to anticipate challenges, identify solutions, and implement corrective actions as needed throughout the project.

Open Requirements/Supplemental Information

  • Bachelor's Degree from an accredited institution in business administration, organizational psychology, human resources, or a related field with at least 3 years of organizational change management.

  • Experience leading change initiatives across various organizational functions and levels is highly valued.

  • Change Management certifications required (for example Prosci Change Management Certification or Certified Change Management Professional (CCMP)).

Preferred

  • Master's Degree from an accredited institution is preferred.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based.

REQUIRED DOCUMENTS: The below documents are required with your application.

  • Cover Letter

  • Resume

  • College Transcript - When meeting/basing qualifications on education, a college transcript, with your social security blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school's name, classes taken, grades received, type of degree, and date degree was conferred.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make “info@governmentjobs.com” a trusted sender. You may also track the status of your application and see notifications by logging into your account.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within 60 calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: VeteransPreference@fdva.state.fl.us

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

www.coj.net/benefits

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

  • Yes

  • No

    02

    Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

  • Yes

  • No

    03

    Bachelor's degree from an accredited institution in business administration, organizational psychology, human resources, or a related field is required. Do you have a bachelors' degree or higher from an accredited college or university?

  • Yes

  • No

    04

    Master's degree from an accredited institution is preferred. Do you possess a Master's degree?

  • Yes

  • No

    05

    If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application.

    06

    Do you have a minimum of three (3) years of organizational change management experience?

  • I have 3 years of more.

  • I have less than 3 years.

    07

    Indicate the organization(s) you worked for where you gained this experience.

    08

    Provide a detailed description (at least 3-4 complete sentences) of your experience.

    09

    Experience leading change initiatives across various organizational functions and levels is highly valued. Do you possess this experience?

  • Yes

  • No

    10

    Indicate the organization(s) you worked for where you gained this experience.

    11

    Provide a detailed description (at least 3-4 complete sentences) of your experience.

    12

    Change Management certifications are required - Prosci Change Management Certification or Certified Change Management Professional (CCMP). Please attach a copy of your certification.

  • I have a Prosci Change Management Certification

  • I have a Certified Change Management Professional (CCMP)

  • I do not possess either certification.

    13

    If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference

  • Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.

  • No, I am not claiming veterans preference and this does not apply to me.

    14

    A cover letter and resume is required. If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.

  • I have read the above statement and understand what is required.

    Required Question

Agency

City of Jacksonville

Address

117 W. Duval St. Suite 100 Jacksonville, Florida, 32202

Website

http://www.coj.net/departments/employee-services.aspx

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