Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Cleo Technical Solutions Manager in Jackson, Michigan

Technical Solutions Manager

Remote - USA

Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry’s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years.

The Technical Solutions Manager will be the client’s primary point of contact and accountable for the customer’s support experience. The Technical Solutions Manager manages general functions while ensuring service level agreements and contract expectations are met, follow-up items are addressed, and successful coordination occurs across all stakeholders.

What You Will Be Doing

  • Actively listen to, understand, and identify business needs from customer interaction.

  • Excellent communication and interpersonal skills across various business and technical levels, including Project Management, Support, Services, and Engineering.

  • Provide a crucial point of escalation for customer concerns. Validate complaints and channel them to the appropriate supervisor/manager.

  • Conduct recurring customer meetings to ensure accountability by providing progress updates.

  • Facilitation and management of meetings.

  • Prepare a Joint Resolution Plan to provide visibility into RED customers’ current issues.

  • Build strong, long-term customer relationships and generate happy, referenceable customers.

  • Continually refine/improve the strategy to deliver Cleo-quality support.

  • Perform additional duties as assigned.

Your Qualifications

  • Bachelor’s degree

  • 5+ years of related experience within a software company or comparable industry.

A few things we have to offer:

  • Competitive compensation

  • Great Healthcare + Dental + Vision

  • Flexible PTO

  • Culture of support, encouraging Life-Work balance

  • 401k match

  • FSA and HSA options

  • Employee Assistance Program

  • Paid Parental Leave

  • Representing a company with 4,000+ clients and a 99% retention rate

  • Accelerated title and salary growth potential

  • A fun and energetic work environment that makes you excited to go to work every day

Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.

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