Citigroup Operation System Support Specialist in Istanbul, Turkey
RESPONSIBILITIES AND DUTIES
Review and follow up FMS system for work orders received from customers (Citi Branches) for Flexcube
Conducts/arranges regular follow-ups on part of the departmental outstanding items
Special authorization rights for specific countries and clusters
Ensures that all maintenances are signature verified and effected after maintenance controls as indicated as per SLA
Root cause analysis of the reasons for failure within the process
Understand and agree with the branch on the requirements
Perform set-up maintenances on UAT environment
UAT execution to test requested set-up changes
Creating gold copy for the maintenances together with the Fixed Management System (FMS) requirements, UAT scripts, version controlled maintenance screen shots, test results and signoffs
Communicate UAT results to branch O&T and OFSS, update FMS
Keep accurate MIS daily, prepare periodic reports assigned by CMU Head
Ensure procedure agreed with the SLA is followed up before maintenances performed on Flexcube production
Ensure CMU Head is kept fully informed on all operational matters, timely escalations
Continuous efforts to learn CEEMEA branches Flexcube set-ups, share knowledge with other team members to increase all teams knowledge base
Ensure that deadlines/commitments are adhered to support unit head to achieve quality and productivity goals
Ensure adherence to local and institutional regulations
Good command of English
Customer (external) relationship
Good command of MS Office applications
Job Family Group:
Operations - Transaction Services
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.