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Job Information

HCA Healthcare Director of Patient Experience - Float in Irving, Texas

Description

Introduction

We are seeking a Director of Patient Experience - Float with Medical City Healthcare to promote growth and unlock possibilities. At HCA Healthcare, we are committed to the care and improvement of human life. Share your leadership skills and come make a difference with us!

Benefits

Medical City Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

  • Free counseling services and resources for emotional, physical and financial wellbeing

  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock

  • Family support through fertility and family building benefits with Progyny and adoption assistance.

  • Referral services for child, elder and pet care, home and auto repair, event planning and more

  • Consumer discounts through Abenity and Consumer Discounts

  • Retirement readiness, rollover assistance services and preferred banking partnerships

  • Education assistance (tuition, student loan, certification support, dependent scholarships)

  • Colleague recognition program

  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

We are seeking a Director of Patient Experience - Float for our team to be an innovator. HCA Healthcare partners with Harvard Pilgrim Institute and the CDC to use our data from more than 26 million patient encounters each year to impact the industry. Come build your career with us!

Job Summary and Qualifications

  • The (Interim) Director of Patient Experience serves as the stakeholder champion for supporting the service culture for the organizational improvement of satisfaction results across all customer groups in the Medical Center.

  • This leader works closely with the senior leadership team (CNO, COO, CMO) to manage data sets and reports related to patient experience.

  • This leader will work closely with directors and managers to train, validate and coach leaders and staff to role-model the Must Haves for care experience excellence.

  • Analyzes results of patient satisfaction survey data and report findings in the form of formal oral and written presentations to the senior medical center leaders, departmental managers/directors and other end users.

  • Maintains accountability for compliance with external agency requirements related to patient satisfaction, including CMS HCAHPS survey requirements.

  • Maintain/implement quality control programs on Must Haves, data/reporting, training, coaching.

What qualifications you will need:

  • Minimum 5 years healthcare management and customer relations experience, or comparable leadership background.

  • Bachelor’s degree required.

  • BSN preferred, not required.

  • MSN or Master’s Degree in related field preferred.

  • Hold a national certification in area of specialty preferred.

Medical City Healthcare is one of the region's largest, most comprehensive health care providers. Medical City Healthcare includes 14+ hospitals, 7+ off-campus emergency rooms, more than 50+ ambulatory sites. We have more than 7,000 active physicians and 15,000 employees in the Dallas-Fort Worth area. We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Join our family of over 180 hospitals and about 2,000 sites of care to drive excellence and raise the bar for our over 35 million annual patient encounters.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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