Job Information
JPMorgan Chase Transactions Specialist III - Positive Pay Team in Indianapolis, Indiana
Are you detail oriented and enjoy working in a fast paced environment?
As a Transactions Specialist III in the positive pay department, you will review Chase Cashier's Checks and Money Orders to determine if the items should be paid or returned. This process includes the identification of fraudulent items using Positive Pay, which is an automated fraud detection tool. A comparison of the items presented to the system of record is completed and a decision to pay or return the item is rendered. For those that do not match, an exceptions report is created and worked. This additional research is done to confirm the final status of the Chase Cashier's Checks and Money Orders.
Job responsibilities
Perform complex administrative activities including (but not limited to): General research of Chase issued Cashier's Checks/Money Orders, Stop Payment requests/reviews, Dual Presentments, etc.
Obtain end-to-end understanding of Official Checks, including overall life cycle; laws and regulations; impacts to/from surrounding operations groups; system interfaces.
Approach escalated problems logically and with good judgment to ensure proper outcome.
Communicate professionally with departmental management and business partners to facilitate resolution or decision.
Required to abide by all applicable regulatory and department practices and procedures
Facilitate and complete cross-training for DRO in order to provide backup for other team members as well as continued career development.
Participate as needed in projects for system upgrades, new business, or market initiatives.
Meet established deadlines on a daily basis.
Required qualifications, capabilities, and skills
Accuracy and attention to detail
Strong oral and written communication skills
Organizational Skills
Proficient with Microsoft Office (Word, Excel, Etc.)
Strong time management skills in order to meet all established deadlines
Ability to evaluate and analyze data from multiple sources in a fast-paced environment
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans